Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certification
Languages
Websites
Timeline
Generic

AFIOGA TONE

La Mirada,CA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Agent

UNIFI
Santa Ana
04.2024 - Current
  • Provide exceptional customer service to passengers, assisting with check-in processes and resolving inquiries related to flight information and travel logistics. Skilled in managing challenging situations with professionalism and empathy, ensuring a positive travel experience. Proficient in utilizing airline systems and handling diverse customer needs, including special assistance requests. Committed to fostering a welcoming atmosphere and enhancing passenger satisfaction while adhering to safety and security protocols.

ER Patient Registrar Representative

Conifer
Fountain Valley
07.2023 - 02.2024
  • Efficiently registering patients, verifying insurance information, and ensuring accurate documentation while providing exceptional customer service. Skilled in managing sensitive situations with empathy and professionalism, facilitating smooth communication between patients, families, and medical staff. Proficient in electronic health record (EHR) systems and maintaining compliance with HIPAA regulations. Committed to enhancing patient experiences and contributing to effective ER operations.

Education

Some College (No Degree) - Kinesiology

Vanguard University
Costa Mesa, CA
05-2025

High School Diploma -

Gahr High School
Cerritos, CA
06-2020

Skills

  • Customer service
  • Patient care and compassion
  • Attention to detail
  • Adaptability
  • Basic medical terminology
  • Organization and Time Management

Hobbies and Interests

  • Fitness Enthusiast
  • Rugby Athlete
  • Community Service Volunteer
  • Dog mom

Certification

National CPR Foundation issued on 04-01-2024

Languages

Samoan
Professional

Timeline

Customer Service Agent

UNIFI
04.2024 - Current

ER Patient Registrar Representative

Conifer
07.2023 - 02.2024

Some College (No Degree) - Kinesiology

Vanguard University

High School Diploma -

Gahr High School
AFIOGA TONE