Aflecia Finnie
US Small Business Administration
Cleburne,TX
2027
years of professional experience
Detail-oriented professional with extensive experience in records management, office support, and regulated environments. Strong background in communication etiquette, customer support, and maintaining confidentiality. Committed to accurate work, efficient processes, and dependable service.
Work History
Loan Specialist
4 Months- Coordinated with lenders and borrowers to resolve missing information and expedite application processing.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Assisted customers with completing loan applications and other paperwork.
- Monitored pipelines to track and log status of loans.
- Assessed loan portfolios for compliance with underwriting policies.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Maintained strict confidentiality of bank records and client information.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Collaborated with other departments to promptly process loan applications.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Control Supervisor
21 Years 2 Months- Supervised daily workflow and assigned tasks to maintain efficient office operations.
- Trained staff on procedures, policies, and accurate recordkeeping requirements.
- Monitored work quality and corrected errors to ensure consistent service delivery.
- Coordinated scheduling, workload distribution, and priority requests across team members.
- Resolved routine issues and escalated complex concerns to appropriate management channels.
- Improved team performance by reinforcing procedures and supporting staff development.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Control Clerk
30 Years 9 Months- Managed correspondence routing, file control, and records maintenance for accurate office operations.
- Tracked incoming and outgoing documents, ensuring timely distribution to appropriate program staff.
- Organized confidential case files and updated tracking systems to support retrieval and audit readiness.
- Coordinated mail processing, logging, and distribution to maintain efficient workflow across departments.
Program Assistant
- Coordinated calendars, meetings, and correspondence for program staff
- Tracked case files, records, and routine program documentation for accuracy
- Prepared meeting materials, agendas, and briefing packets for leadership review
- Assisted with travel arrangements, purchase requests, and administrative processing
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Prepared clearly written and formatted documents and reports.
- Strengthened communication between team members by establishing clear channels for information sharing.
- Enhanced team productivity by organizing efficient filing systems and workflow procedures.
- Collected, arranged, and input information into database system.
Field Control Supervisor
- Managed daily workflow, prioritized tasks, and addressed operational issues to ensure service continuity.
- Trained new team members on procedures, documentation standards, and customer service expectations.
- Monitored performance indicators, identifying process gaps and implementing corrective actions.
- Escalated complex concerns, applying sound judgment to support timely, accurate resolution.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Program Support Assistant
- Coordinated administrative support for program operations, ensuring accurate document handling and timely task completion.
- Assisted staff with scheduling, meeting preparation, and follow-up actions across program workflows.
- Updated databases and tracking systems to support reliable reporting and records management.
- Performed clerical organization, answered phones and filed documentation for program manager.
- Provided exceptional customer service when responding to inquiries from internal/external stakeholders regarding the program's offerings or policies.
- Efficiently managed multiple competing priorities under tight deadlines by utilizing strong organizational skills and attention to detail.
- Assisted in gathering program data to compose thorough monthly reports.
Docketing Clerk
1 Year 10 Months- Processed correspondence, forms, and records with accuracy to support daily office operations.
- Maintained electronic and paper files, ensuring organized retrieval of program documents and case materials.
- Verified data entry for applications, requests, and reports, reducing errors in administrative workflows.
- Tracked incoming and outgoing documentation, maintaining clear audit trails and file consistency.
- Resolved routine clerical issues by applying policy guidance and directing complex matters to appropriate staff.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Nuclear Security Officer
2 Years 4 Months- Checked access points and confirmed credentials to support secure entry procedures.
- Patrolled protected areas to discourage unauthorized activity and spot safety concerns.
- Answered alarms and security events by following plant emergency protocols.
- Communicated with shift personnel to coordinate security coverage and incident response.
- Ensured compliance with all applicable federal regulations governing nuclear security practices, maintaining up-to-date knowledge of industry standards.
- Controlled entry processing of individuals into protected and vital areas by verifying identity and authorization to enter.
- Managed access point monitoring and credential checks to support secure entry control.
- Oversaw patrols across protected areas to reduce unauthorized activity and identify safety risks.
- Directed response to alarms and security events in alignment with plant emergency protocols.
- Maintained clear communication with shift personnel to coordinate coverage and incident response.
- Secure entry procedures stayed protected through access point monitoring and credential verification.
- Safer protected areas resulted from patrols that deterred unauthorized activity and identified safety concerns.
- Rapid alarm response followed plant emergency protocols during security events.
- Coordinated security coverage and incident response improved through clear communication with shift personnel.
Education
High School Diploma
No Degree - Social Sciences
Skills
Effective communication
Banking
Payment scheduling
Customer support
Customer support
Communication etiquette
Banking
Timeline
Loan Specialist
US Small Business Administration
07.2026 - CurrentRead More
Control Supervisor
US Small Business Administration
09.2005 - CurrentRead More
Control Clerk
US Small Business Administration
02.1996 - CurrentRead More
Docketing Clerk
US Small Business Administration
11.1994 - 09.1996Read More
Nuclear Security Officer
Comanche Peak Steam Electric Station
12.1990 - 04.1993Read More
Program Assistant
US Small Business Administration
1994 - 2026Read More
Field Control Supervisor
US Small Business Administration
2002 - 2005Read More
Program Support Assistant
US Small Business Administration
1997 - 2000Read More
Cleburne Senior High School
High School Diploma
Read More
Southwestern Adventist College
No Degree from Social Sciences
Read More