Afroza Akhi

• Determine eligibility for public assistance programs, including Medicaid, SNAP, and other benefits.
• Conduct interviews with applicants to gather necessary information and verify documentation.
• Maintain accurate case records in compliance with agency and state regulations.
• Guide clients through application processes, required documents, and benefit program rules.
• Collaborate with internal departments and community organizations to ensure timely service delivery.

• Spearheaded entitlement coordination and administrative operations for the Jamaica branch, ensuring seamless service delivery.
• Assessed Medicaid eligibility and coordinated with families and staff to complete accurate applications.
• Resolved discrepancies with external agencies, maintaining strict compliance with Medicaid regulations.
• Implemented data-driven improvements to streamline workflows and reduce processing times.
• Maintained organized entitlement documentation and administrative records.

Case Worker

Mercy Drive, Queens | Jul 2023 - Jan 2024

• Provided comprehensive case management services, fostering client well-being and independence.
• Developed tailored support plans, significantly improving outcomes for vulnerable individuals.
• Coordinated community and respite services, boosting independence and social skills.

• Delivered personal care, ensuring safety and comfort for clients.
• Administered medications, monitored health changes, and reported updates.
• Prepared meals tailored to dietary needs, improving client nutrition.
• Engaged clients in activities to enhance social and cognitive skills.

• Supported classroom activities, enhancing student engagement and learning outcomes.
• Assisted in curriculum development, contributing to improved academic performance.
• Implemented targeted intervention strategies, significantly improving results for struggling students.