Anne Marie Nelson-Ferguson
Summary
Proven Benefit Opportunity Specialist with a track record of enhancing customer satisfaction and streamlining document organization for the Human Resources Administration. Excelled in problem-solving and effective solutions development, significantly improving client support. Skilled in customer interaction and maintaining confidentiality, as demonstrated during tenure with the New York Police Department.
Offering solid foundation in problem-solving and teamwork, eager to learn and develop in professional environment. Contributes keen ability to quickly grasp new concepts and apply them effectively in practical situations. Ready to use and develop analytical and project management skills in role.
Overview
6
6
years of professional experience
Work History
Benefit Opportunity Specialist
Human Resources Administration
02.2014 - 02.2020
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interviewed Clients and processed their applications for assistance with rent arrears, Utility Arrears, Medicaid and Cash Assistance,
- Assisted Clients who have Cases in Court for Rent Arrears
Police Communicat9on Technician
New York Police Department
02.2014 - 02.2020
- Upheld confidentiality standards by securely storing sensitive information and maintaining strict adherence to privacy policies.
- Provided critical support during crisis situations with efficient call handling, ensuring appropriate resources were dispatched swiftly.
- Promoted positive team dynamics within the dispatch center by actively collaborating with fellow technicians during shift changes or high-priority incidents.
- Ensured officer safety through constant communication, providing essential information about incidents and potential hazards.
Education
Bachelor of Arts - English
Long Island University, Beooklyn, NY
Brooklyn, NYSkills
- Customer Interaction
- Effective Solutions Development
- Problem-Solving Skills
- Document Organization
Timeline
Benefit Opportunity Specialist
Human Resources Administration
02.2014 - 02.2020
Police Communicat9on Technician
New York Police Department
02.2014 - 02.2020
Bachelor of Arts - English
Long Island University, Beooklyn, NY
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