Violeta Hernandez
Brooklyn,NY
Summary
Highly motivated and versatile professional seeking a position in clerical work, receptionist roles, test proctoring, or customer service.
Overview
29
29
years of professional experience
Work History
Supervisor - Senior Investigator
Human Resources Administration - Office of Investigations - BEV
12.2001 - 10.2023
- Supervise unit of six investigators
- Clerical duties and reception duties
- Sign off on timesheets and submit them to timekeeping for payroll
- Supervised and worked front desk reception unit customer service
- Interview clients applying for services and conduct investigations using various databases to determine eligibility
- Review units case reports and sign off on Unit investigators case determinations
- Investigate and Troubleshooting clients inquiries, responses and determinations in person and via email and remote
Office Aide - Clerical Administrative Support Staff
Human Resources Administration - City of New York
01.1995 - 01.2002
- Performed clerical duties . Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Contributed to a welcoming office atmosphere by assisting visitors upon arrival and directing them as needed.
- Assisted colleagues with various administrative tasks during peak times or absences for seamless continuation of daily operations.
Education
B.S. - Interdisciplinary Studies
New York Institute of Technology
New York, N.Y.Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Proficient in english and spanish language
Language Skills :
Spanish
Native or Bilingual
English
Full Professional
Timeline
Supervisor - Senior Investigator
Human Resources Administration - Office of Investigations - BEV
12.2001 - 10.2023
Office Aide - Clerical Administrative Support Staff
Human Resources Administration - City of New York
01.1995 - 01.2002
B.S. - Interdisciplinary Studies
New York Institute of Technology
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