Afsana Diba
New York,NY
Overview
2
2
Languages
1
1
year of post-secondary education
8
8
years of professional experience
Summary
Detail-oriented Client Service Associate experienced in delivering exceptional service and fostering strong customer relationships. Achieved organizational effectiveness through advanced communication, teamwork, and leadership capabilities. Committed to continuous improvement and employee engagement, driving positive changes that align with company objectives.
Work History
Associate Manager
Bank Asia
Dhaka, Bangladesh
02.2025 - 11.2025
- Supported Bank Asia branch operations and daily customer service tasks.
- Processed account opening documents and verified customer KYC records.
- Coordinated loan applications with officers and credit support teams.
- Assisted customers with account inquiries, cards, and service requests.
- Managed customer service inquiries and complaints in a timely manner.
Customer Service Manager
The City Bank
Dhaka, Bangladesh
04.2021 - 11.2024
- Processed customer account requests following The City Bank branch procedures.
- Verified KYC documents for banking transactions and onboarding cases.
- Assisted clients with deposit, withdrawal, and account service inquiries.
- Maintained confidential customer records in bank systems.
- Followed compliance rules for account opening and service approval.
Executive
Ipvisioninc
Dhaka, Bangladesh
07.2017 - 09.2019
- Led executive planning sessions across Ipvisioninc business operations and priorities.
- Reviewed project updates and aligned action items with company goals.
- Delegated work to staff, setting priorities and goals.
- Coordinated client communications for Ipvisioninc leadership and service teams.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Structured HR consulting services to support clients during organizational developments and changes.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Master of Arts - Social Work
University of Dhaka
Dhaka, Dhaka 01.2015 - 04.2016
Skills
- Customer service
- Problem-solving
- Client relations
- Effective communication
- Complaint resolution
- Presentations
- Human resources management
- Customer rapport
- Performance evaluation
- Adaptability and flexibility
Languages
English
Professional
Bengali
Professional
Timeline
Associate Manager
Bank Asia
02.2025 - 11.2025
Customer Service Manager
The City Bank
04.2021 - 11.2024
Executive
Ipvisioninc
07.2017 - 09.2019
Master of Arts - Social Work
University of Dhaka
01.2015 - 04.2016