Afshan Lawlis
Houston,TX
Summary
Experienced Assistant Manager, Merchandiser and Operations Manager with a demonstrated history of working in the retail industry. Skilled in Microsoft Office, Sales, Retail, Management, Customer Service, Team Training, Hiring and Team Building. Strong Professional with an Associates of Science and working on Associate Degree Nursing.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Banana Republic
, United States
08.2021 - Current
- Assist in the development and implementation of visual merchandising strategies to enhance the store's overall appearance and appeal.
- Supervise and train a team of 50-65 in various merchandising and operational tasks.
- Collaborate with the Store Manager to create sales forecasts, track performance, and adjust strategies as needed.
- Monitor inventory levels and ensure stock is replenished in a timely manner, reducing out-of-stock situations.
- Assist with vendor relations, order placement, and negotiating favorable terms and prices.
- Address customer inquiries and concerns, ensuring a high level of customer satisfaction.
- Analyze sales data and customer feedback to recommend improvements in product assortment and store layout.
- Implement loss prevention measures and maintain store security.
- Oversee daily store operations, including opening and closing procedures, inventory management, and staff scheduling.
- Lead and train a team of 50-65 to ensure operational efficiency and provide excellent customer service.
- Implement and maintain operational standards, policies, and procedures to optimize efficiency and safety.
- Collaborate with the Store Manager to create and execute strategies to meet and exceed sales and profitability targets.
- Monitor inventory levels, track sales trends, and manage stock replenishment to minimize out-of-stock situations.
- Handle customer inquiries and concerns, resolving issues promptly and ensuring a high level of customer satisfaction.
- Analyze sales data and customer feedback to recommend improvements in store layout and operational processes.
- Implement loss prevention measures, maintain store security, and handle safety protocols.
- Fostered a positive team environment through effective communication and support.
- Resolved customer inquiries and complaints with professionalism and care.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
Pink Manager
Victoria's Secret Pink
, United States
01.2021 - 08.2021
- Merchandising: visual presentations, Manager in Charge of Floor sets, setting new products out to the floor as received, maintaining store standards daily, initiating Brand Guide updates daily.
- CSL: Manager on Duty during CSL (Customer Sales Lead) segments assigned for the week, run floor to ensure customer service is top priority from all Members of Team from Front of store to Fitting rooms, ensure all Associates know their daily goals of Pink Credit Cards and Segment goals during Touchbases, follow through with Mid-Segment updates to inform team of any strengths and opportunities to help meet all sales goal, maintaining figure 8 throughout entire store during CSL segments to ensure priority placement for all Associates and Team Members to build up Customer satisfaction and add on opportunities.
- Shipment: Oversee and handle the presentation of merchandise on store floor from incoming shipment, ensure all received merchandise is properly and efficiently placed on floor day of processing, coordinate with fellow Management to ensure new product is placed on floor according to Grand Guide or with Similar product, ensure back room stays organized and is accurately maintained.
Assistant Manager
Aeropostale
The Woodlands, United States
08.2018 - 01.2021
- Merchandising: visual presentations, floor moves, setting new products out to the floor and making sure store standards are being followed and maintained daily.
- Operations: hiring and onboarding new hires, training for all new hires both on register and floor standards, completing monthly audits for store and setting all operational standards.
- Work closely with Store Manager to ensure all associates are kept up with new training procedures, new standards and current Loss Prevention policies.
- Taken Weekly district conference calls for Store Manager.
- Taken part in Store Manager/Assistant Manager meetings with District Manager each quarter to review last quarters results and new quarter focuses.
- Complete weekly schedules for Managers and Associates in Store Managers absence.
- Complete daily touch bases for each days goals and stretch amounts to reach comp goals.
- In charge of keeping payroll under control and maintaining hours for everyone throughout week and readjusting accordingly.
Education
Associate of Science - AS - Registered Nursing/Registered Nurse
Lone Star College-CyFair
Associate of Science - AS - Chemistry
Lone Star College
High School Diploma - College/University Preparatory and Advanced High School/Secondary Diploma Program
James E. Taylor High School
Skills
- Microsoft Office
- Customer Service
- Microsoft Excel
- Customer service
- Team leadership
- Inventory management
- Data analysis
- Staff training
- Orientating and training
- Workplace safety compliance
- Customer rapport
- Time management
- Team motivation
- Adaptability and flexibility
- Staff supervision
- Conflict resolution
- Staff training and development
- Business administration
- Operations management
- Sales forecasting
- Employee scheduling
- Schedule oversight
- Scheduling and planning
- Business development
Licenses
- BLS certified
Timeline
Assistant Manager
Banana Republic
08.2021 - Current
Pink Manager
Victoria's Secret Pink
01.2021 - 08.2021
Assistant Manager
Aeropostale
08.2018 - 01.2021
Associate of Science - AS - Registered Nursing/Registered Nurse
Lone Star College-CyFair
Associate of Science - AS - Chemistry
Lone Star College
High School Diploma - College/University Preparatory and Advanced High School/Secondary Diploma Program
James E. Taylor High School