Afton Brownlee
Salt Lake City,UT
Summary
Dedicated server with a passion for delivering top-notch customer service in fast-paced settings. Demonstrated success in exceeding customer expectations and fostering positive experiences. Proficient in multitasking, addressing customer inquiries, and upholding high standards of cleanliness. Well-versed in food and beverage operations, with a knack for providing tailored craft beer suggestions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Slackwater, Salt Lake City
11.2023 - 06.2025
- Greeted all guests in a timely manner to set a positive tone for the dining experience
- Served food and beverages promptly with focused attention to customer needs.
- Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences
- Cultivated warm relationships with regular customers.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Barista/Server
Eva’s Bakery, Salt Lake City
08.2022 - 10.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created a variety of personalized coffee beverages
- Provided excellent table service to dine-in customers
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Assistant Manager
Beans & Brews, Saratoga Springs
04.2022 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, and placed new product orders accordingly.
- Oversaw daily cash intake a deposit records ensuring accurate financial reporting and minimizing discrepancies.
Education
Associates Degree -
Salt Lake Community College
Taylorsville, UT05.2021
High School Diploma - undefined
Riverton High School
Riverton, UT05.2019
Skills
- Exceptional customer service
- POS operation
- Teamwork
- Problem Solving
- Attention to detail
- Multitasking
Certification
- Cicerone Certified
- Highest Earning Server at Slackwater, 2024
- Current Food Handlers/Sips and Tips
Timeline
Server
Slackwater, Salt Lake City
11.2023 - 06.2025
Barista/Server
Eva’s Bakery, Salt Lake City
08.2022 - 10.2023
Assistant Manager
Beans & Brews, Saratoga Springs
04.2022 - 08.2022
High School Diploma - undefined
Riverton High School
Associates Degree -
Salt Lake Community College
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