Afton Mortensen
Stevens Point,WI
Summary
Dynamic customer service professional with a proven track record at Transcosmos, excelling in problem resolution and active listening. Recognized for enhancing customer loyalty through empathetic complaint resolution and consistently exceeding performance metrics. Adept at data entry and fostering team collaboration, contributing to a positive work environment.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Transcosmos
10.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Line Cook
Two Harps Pub
10.2017 - 09.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
Education
High School Diploma -
Northland Lutheran High School
Mosinee, WI05.2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Problem resolution
Timeline
Customer Service Representative
Transcosmos
10.2020 - Current
Line Cook
Two Harps Pub
10.2017 - 09.2020
High School Diploma -
Northland Lutheran High School
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