Afton Wilson
Houston,TX
Summary
Proven server at Pappadeaux Seafood Kitchen, adept in exceptional customer service and cash handling, enhancing customer satisfaction through personalized service. Skillfully managed multiple tables, demonstrating a strong work ethic and multitasking abilities. Fostered warm relationships with regulars, contributing to a significant increase in guest retention.
Overview
8
8
years of professional experience
Work History
Server
Pappadeaux Seafood Kitchen
09.2018 - 07.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Server
Chili's Grill & Bar
Silver Spring, MD
04.2016 - 08.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor Of Computer Science - Computer Science And Programming
Purdue University Global
Westville, IN05.2013
Skills
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Strong Work Ethic
Timeline
Server
Pappadeaux Seafood Kitchen
09.2018 - 07.2024
Server
Chili's Grill & Bar
04.2016 - 08.2018
Bachelor Of Computer Science - Computer Science And Programming
Purdue University Global