Agata Boratynska
Oak Lawn,IL
Summary
Results-driven supervisor with a proven track record in training and mentoring staff. Committed to enhancing operational efficiency and customer satisfaction through process improvements and strong relationship building.
Dedicated supervisor known for exceptional attention to detail and conflict resolution skills. Experience in enhancing customer loyalty and satisfaction through effective complaint management and personalized service strategies.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
1
1
Language
25
25
years of professional experience
Work History
Supervisor
Popeyes
02.2022 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on food safety practices and operational procedures.
- Managed inventory levels, minimizing waste through effective stock rotation techniques.
- Implemented training programs that improved employee performance and retention rates.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Collaborated with management to identify process improvements that increased operational efficiency.
Personal Shopper
Sam's Club
10.2016 - 06.2022
- Assisted customers in product selection to enhance shopping experience.
- Maintained organized merchandise displays to drive sales and improve accessibility.
- Provided personalized recommendations based on customer preferences and feedback.
- Collaborated with team members to ensure inventory accuracy and availability.
- Trained new staff on product knowledge and customer service best practices.
- Implemented strategies to enhance customer satisfaction and loyalty initiatives.
Cashier Supervisor
Shop N’ Save
05.2014 - 09.2016
- Supervised daily cashier operations to ensure efficient customer service and accurate cash handling.
- Trained and mentored new cashiers on POS systems and company policies.
- Monitored staff performance, providing constructive feedback to enhance productivity.
- Implemented process improvements that reduced transaction times and increased customer satisfaction.
- Resolved customer inquiries and complaints effectively, fostering a positive shopping experience.
Catering Supervisor
Sodexo
05.2001 - 06.2015
- Supervised daily catering operations, ensuring adherence to quality standards and client specifications.
- Trained and mentored staff on food safety protocols and service excellence.
- Coordinated event logistics, including menu planning and equipment setup for diverse client needs.
- Implemented process improvements that streamlined workflow and increased team productivity during peak hours.
- Developed strong relationships with clients by addressing feedback and tailoring services to meet expectations.
- Streamlined catering operations by implementing efficient processes for food preparation, service, and cleanup.
Education
High School Diploma -
Józefa Ignacego Kraszewskiego
Drohiczyn, Poland1994
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Staff development
- Relationship building
Languages
Polish
Native or Bilingual
Timeline
Supervisor
Popeyes
02.2022 - Current
Personal Shopper
Sam's Club
10.2016 - 06.2022
Cashier Supervisor
Shop N’ Save
05.2014 - 09.2016
Catering Supervisor
Sodexo
05.2001 - 06.2015
High School Diploma -
Józefa Ignacego Kraszewskiego