Agatha Sanderson
Jacksonville,FL
Summary
Dedicated professional skilled in customer service, employee training, and inventory management. Proven ability to enhance customer satisfaction and resolve issues efficiently.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Assistant Manager
DTLR
Jacksonville, FL
08.2018 - 09.2019
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Trained new employees on customer service standards and product knowledge to improve customer satisfaction.
- Monitored inventory levels and organized product displays to attract customer attention.
- Maintained cleanliness and organization of sales floor to create inviting shopping environment.
Store Manager
Finish Line
Orange Park, Florida
03.2013 - 07.2018
- Managed daily store operations and ensured optimal inventory levels.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Developed weekly work schedules to optimize staffing and meet store needs.
- Managed daily banking activities such as deposits and withdrawals.
- Trained and supervised team members to enhance customer service skills.
- Led regular staff meetings to align team on goals and expectations.
- Recruited and trained new employees to build a skilled and effective team.
Assistant Manager
Finish Line
Brunswick, Georgia
02.2010 - 02.2013
- Assisted in daily store operations and team management at a leading urban apparel retailer.
- Coordinated staff schedules, enhancing coverage during peak shopping hours.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved customer service inquiries and complaints promptly, maintaining customer satisfaction.
- Collaborated with team members to achieve sales goals and improve store performance.
- Guided and supported junior staff on daily tasks and projects, fostering team development.
- Collaborated with management on developing strategic plans for achieving business goals.
Front Desk Manager
Jekyll Ocean Front Resort
Jekyll Island, Georgia
01.2005 - 05.2010
- Supervised front desk staff and trained them on customer service best practices to enhance guest satisfaction.
- Resolved customer complaints promptly, ensuring positive guest experiences and fostering a welcoming atmosphere.
- Coordinated communication between departments to address guest inquiries and requests.
- Oversaw daily cash handling procedures and ensured financial accuracy at the front desk.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Trained new staff members on front desk procedures and policies to ensure consistent service delivery.
- Monitored reservations to track incoming parties and special events.
- Processed employee time sheets, payroll information and other administrative documents.
Front Desk Receptionist
Days Inn and Suites
Jekyll Island, Georgia
01.2000 - 03.2005
- Greeted guests warmly and checked them in efficiently at the front desk.
- Assisted guests with local information, including dining and entertainment options.
- Answered incoming calls, redirected callers to appropriate personnel or department, ensuring efficient communication.
- Coordinated with housekeeping to prepare rooms for incoming guests, enhancing guest satisfaction.
- Processed payments and provided customers with accurate receipts and change, maintaining financial accuracy.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Education
Seventh Day Adventist High School
Portsmouth, Dominica05-1984
General Studies
University of The US Virgin Islands
St. CroixSkills
- Customer service
- Employee training
- Inventory management
- Cash handling
- Product display
- Sales forecasting
- Sales forecasting
- Problem solving
Certification
- BLS
Timeline
Assistant Manager
DTLR
08.2018 - 09.2019
Store Manager
Finish Line
03.2013 - 07.2018
Assistant Manager
Finish Line
02.2010 - 02.2013
Front Desk Manager
Jekyll Ocean Front Resort
01.2005 - 05.2010
Front Desk Receptionist
Days Inn and Suites
01.2000 - 03.2005
Seventh Day Adventist High School
General Studies
University of The US Virgin Islands