Aggeiwa Gooden

• Improved claim processing efficiency by streamlining workflows and implementing best practices.
• Continuously refined personal skills through professional development opportunities such as conferences, workshops, and online courses.
• Negotiated fair settlements that satisfied both parties involved while maintaining company profitability targets.
• Managed high volumes of claims effectively, prioritizing cases based on their complexity and urgency.

• Maintained organized electronic filing system for easy access of critical billing documents, optimizing workflow for the entire team.
• Reduced invoice discrepancies by consistently monitoring accounts receivable and following up on outstanding balances.
• Coordinated closely with sales teams to resolve pricing discrepancies in invoices while adhering to company guidelines.
• Improved customer satisfaction with timely and accurate invoicing, addressing inquiries promptly and professionally.

Leading and managing day to day account activities that drive our organization to deliver a superior customer experience. Establishing strong relationships with the customers (commercial, technical, operations, marketing and supply chain. Setting up orders following from beginning to end production.