Aggeliki Ramoundos
Brooklawn,NJ
Summary
Dynamic tax preparer with experience at VITA Program, adept at utilizing Microsoft Excel and exceptional communication skills to enhance client understanding of tax obligations. Proven ability to resolve complex issues and maintain confidentiality while preparing accurate tax returns, ensuring compliance with IRS regulations and maximizing client credits.
Overview
6
6
years of professional experience
Work History
Tax Preparer
VITA PROGRAM
Glassboro, NJ
02.2026 - 05.2026
- Preparing basic level IRS certified individual federal and state income tax returns
- Facilitating face-to-face intake interviews with 5+ clients weekly to identify qualifying credits such as the Earned Income Tax Credit (EITC) and Child Tax Credit (CTC)
- Preparing accurate tax returns using professional tax software, ensuring compliance with current IRS regulations and tax law
- Maintaining strict confidentiality of sensitive financial documents and PII (Personally Identifiable Information) in accordance with the Volunteer Standards of Conduct
- Explaining complex tax concepts to taxpayers with varying levels of financial literacy to ensure understanding of filing obligations and refunds
Hostess
PHILY DINER & SPORTS BAR
Runnemede, NJ
01.2024 - Current
- Managing front-of-house operations, including guest seating, take-out orders, and bakery sales, ensuring high efficiency during peak hours
- Facilitating financial transactions and maintaining register accuracy while providing high-quality customer service
- Resolving guest concerns with a professional and solutions-oriented approach, maintaining a positive brand reputation
- Performing advanced multitasking capabilities by balancing real-time guest needs with administrative and order-entry tasks
Server
PHILY DINER & SPORTS BAR
Runnemede, NJ
12.2020 - Current
- Managing high-volume service to approximately 50 customers per per shift and ensuring order accuracy with payment and processing
- Resolving guest issues and transactions promptly while maintaining professionalism and service quality
- Training new staff regularly on POS system, shift procedures, and service standards
Server
THE PUB
Pennsauken, NJ
12.2020 - Current
- Maintaining detailed knowledge of menu specifications and ingredients and acting as a subject matter expert to enhance the guest experience
- Prioritizing task management in a fast-paced setting, balancing guest relations with complex order entry and payment processing
- Resolving service challenges by utilizing strong communication and problem-solving skills to maintain high levels of customer satisfaction
- Managing financial reconciliations for guest checks, cash handling, and credit card processing
Education
Bachelor of Science - Accounting
Rowan University, Rohrer College of Business
Glassboro, NJ05-2028
Skills
- Bilingual in Greek language
- Microsoft Excel
- Customer service
- Communication skills
- Problem resolution
- Time management
- Software proficiency
- Organization skills
- Finance
- Information processing
Timeline
Tax Preparer
VITA PROGRAM
02.2026 - 05.2026
Hostess
PHILY DINER & SPORTS BAR
01.2024 - Current
Server
PHILY DINER & SPORTS BAR
12.2020 - Current
Server
THE PUB
12.2020 - Current
Bachelor of Science - Accounting
Rowan University, Rohrer College of Business