Aginah "GiGi" Spencer
Upper Marlboro,MD
Summary
- Dynamic and energetic customer-focused flight attendant with extensive experience in passenger service, safety protocols, conflict resolution, and time management, seeking to leverage strong communications and leadership skills, attention to detail and team dynamics as an Assistant Conductor with Amtrak. With over 20 years of mentoring, customer service hospitality and operations management experience, I am committed to ensuring a safe, efficient and enjoyable travel experience for passengers, while upholding the highest standard of service, safety and teamwork.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Flight Attendant
PSA
Washington, DC
06.2023 - Current
- Provide safety instructions to passengers prior to takeoff and landing.
- Demonstrate proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Adhere to company policies regarding security measures and protocol at all times.
- Deliver onboard customer service and announcements, including food and beverage service.
- Greet passengers, answer questions, and direct them to their seats.
- Perform pre-flight and compliance checks
- Ensure the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Cooperate an coordinate with pilots and crew members while performing duties on board the plane.
- Provide assistance to disabled passengers when necessary.
- Maintain uniform and grooming standards
Owner/Medical Aesthetician
32 EDEN Esthetics
Georgetown , TX
09.2020 - Current
- Uphold the safety, sanitation and sterilization protocols, as directed by law and spa policies and procedures
- Plan customized sessions based on client’s individualized needs
- Provides excellent customer service with special pampering and exceptional facial services
- Consistently contributes positively to a strong culture and environment with team members
- Build and maintain strong partnerships to maximize business results and client relationships
- Performs facial treatments on clients to correct and prevent skin conditions, microdermabrasion, laser resurfacing, chemical peels and microneedling
Lead Medical Esthetician and Trainer/Laser Safety
Novita Spa International
Georgetown , TX
09.2005 - 08.2020
- Provided impeccable service and a luxury experience for each client
- Trained new employees in spa protocol, hospitality and business practices
- Lead and coordinated special events, promotions, and sales
- Keyholder responsible for implementing opening and closing procedures
- Maintenance of client accounts and medical records while maintaining HIPPA guidelines
- Assisted medical staff with scheduling and coordination of therapies and appointments
- Lead Consultant for advanced treatments
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Performed laser vein therapy, laser hair removal procedures, and other skin tightening treatments
- Collected patient history to analyze patient-specific needs and determine proper skincare treatments and procedures
- Lead Laser Safety Officer responsible for maintaining safety and treatment logs and training of laser techs
Education
Cosmetology - Medical Aesthetics
Bella Academy of Cosmetology
Austin, TX04.2004
Some College (No Degree) - General Studies
Austin Community College
Austin, TX05-1991
Diploma -
Texas Education Agency
Austin, TX08.1988
Skills
- Customer Service Management
- Critical Thinking and Problem Resolution
- Safety Standards & Regulatory Compliance
- Detail Oriented
- Verbal and Written Communication
- Guest & VIP Hospitality Service
- Proficient Time Management
- Training and Development
- Bag Management
- Emergency Response
- FAA & DOT Regulations
- Announcements
- Company Culture and Values
- Physical Agility
- Cash Handling/Revenue Accountability
Certification
FAA & DOT Flight Attendant
Birth Doula
End of Life Doula
CPR & First Aid
Wellness Advocate & Coach
Timeline
Flight Attendant
PSA
06.2023 - Current
Owner/Medical Aesthetician
32 EDEN Esthetics
09.2020 - Current
Lead Medical Esthetician and Trainer/Laser Safety
Novita Spa International
09.2005 - 08.2020
Cosmetology - Medical Aesthetics
Bella Academy of Cosmetology
Some College (No Degree) - General Studies
Austin Community College
Diploma -
Texas Education Agency