NICHOLAS ALVAREZ
Miami,FL
Summary
Reliable professional recognized for exceptional punctuality and commitment to customer service. Proven track record as a crew member with a focus on safety and client satisfaction. Strong interpersonal skills enhance team dynamics and foster positive customer interactions. Consistently delivers friendly and efficient service, contributing to a welcoming environment.
Overview
7
7
years of professional experience
Work History
Flight Attendant
Envoy Airlines
Chicago, Illinois
03.2025 - Current
- Ensured passenger safety through pre-flight briefings and safety demonstrations.
- Assisted passengers with boarding procedures and luggage management.
- Responded to passenger inquiries and resolved issues promptly and effectively.
- Collaborated with flight crew to maintain smooth cabin operations during flights.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Adhered to company policies and regulatory standards throughout all flight operations.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
Photographer
Curation House
Miami, FL
12.2023 - Current
- Conduct interviews with subjects of a photoshoot to ensure comfort level during the session.
- Set up lighting equipment and adjust camera settings to capture desired images.
- Consult with clients to understand their needs and preferences for a photo shoot.
- Train assistants on proper use of photography equipment and techniques used in the industry.
- Deliver quality products within deadlines established by clientele.
- Assist in planning setup of shoots including location scouting.
Store Manager
Menchies
Miami, FL
11.2020 - 01.2025
- Enforced customer service standards and resolved customer problems to uphold quality service
- Recruited, hired, and trained qualified candidates to fill open positions and fit expected skill level standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised counting cash drawers and made bank deposits as part of the store's opening and closing procedures.
- Inventoried stock and placed new orders to maintain supplies for expected demand
- Monitored staff performance and addressed issues.
Customer Service Representative
Shipt HQ
Miami, FL
06.2022 - 08.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Delivered goods and services to customers on time, and in excellent condition.
- Answered customer questions regarding shipments.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
Receptionist
Miami Dade County Schools
Miami, FL
08.2018 - 07.2020
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
Education
Associate of Science - Accounting
Miami Dade College
Miami, FL12-2024
High School Diploma -
John A. Ferguson Senior High School
Miami, FL07.2022
Skills
- Customer service
- Training and mentoring
- Team building
- Problem-solving
- Customer service management
- Employee supervision and motivation
- Relationship building and management
- Leadership development
- Policies and procedures
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Flight Attendant
Envoy Airlines
03.2025 - Current
Photographer
Curation House
12.2023 - Current
Customer Service Representative
Shipt HQ
06.2022 - 08.2022
Store Manager
Menchies
11.2020 - 01.2025
Receptionist
Miami Dade County Schools
08.2018 - 07.2020
Associate of Science - Accounting
Miami Dade College
High School Diploma -
John A. Ferguson Senior High School