Aglow P Umaga
Tacoma,WA
Summary
Customer-focused professional skilled in building relationships and resolving needs in fast-paced environments. Delivers exceptional service through effective communication and teamwork. Committed to fostering a welcoming experience for every customer.
Overview
1
1
Language
Work History
Customer Service Professional (CSP)
Sitel New Zealand Limited
- Effectively managed a high level of inbound customer and travel agent calls
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Assisted guests with travel disruptions and migration issues by providing timely support and solutions.
- Gathered and verified customer information, booking reservations for check-in.
- Managed operational tasks including manifest creation, ticketing, escalation procedures, and reconciliation for offline airports.
- Ensured coverage in Call Centre for Sabre (Airlines Reservation System).
Red Badge Company
- Checking customers tickets before entering the gate
- Immediately informed supervisors of any problems or unusual situations and took appropriate actions
- Denied entrance to the building to unauthorized people.
- Corporate Security
Education
Sir George Seymour College-Certificate - Travel, Tourism & Business
Sir George Seymour College of Travel And Tourism
Auckland New ZealandNCEA Level -
James Cook High School
Auckland New ZealandSkills
- Call Management
- Reservation management
- Ticketing procedures
- Customer information verification
- Manifest creation
- Travel disruption resolution
- Customer relationship management
- Analytical problem solving
- Situational adaptability
- Team collaboration
- Verbal and written communication
Languages
Samoan
Professional
Timeline
Customer Service Professional (CSP)
Sitel New Zealand Limited
Red Badge Company
Sir George Seymour College-Certificate - Travel, Tourism & Business
Sir George Seymour College of Travel And Tourism
NCEA Level -
James Cook High School