Alexandra Tellez

• Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
• Managed cash transactions, ensuring accurate handling and processing of payments, including checks.
• Responsible for counting and balancing the cash drawer at the start and end of each shift.
• Handled confidential client documents with utmost discretion and care.
• Performed opening and closing procedures, ensuring all financial records were accurate and secure.
• Answered inbound phone calls, providing prompt and professional customer service.
• Assisted clients by scheduling appointments and addressing inquiries related to tax services.
• Inputted client data accurately into the system, ensuring all information was up-to-date and precise.
• Scanned and organized documents, maintaining confidentiality and ensuring proper storage for future reference.
• Managed administrative tasks to support office operations and enhance customer experience.
• Maintained a high level of organization and attention to detail to ensure smooth daily operations.
• Recognized by management for consistently surpassing performance targets and demonstrating a strong commitment to the organization''s customer-centric values.
• Worked effectively in fast-paced environments.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Contributed to team success through effective communication and cooperation with coworkers and management.

Host Position

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Completed store opening and closing procedures.

Key Holder Position (wheaton, IL Location).

• Counted out cash drawers and balanced totals.
• Improved customer service by projecting friendly and knowledgeable attitude.
• Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
• Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
• Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Got clients signed up for our reward program