Johanna Padilla
Winnetka,CA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
Work History
Service Professional
Olive Garden
06.2021 - 01.2023
- Started as a server and quickly moved up to a service professional (assistant manager)
- In charge of keeping the staff in order and handling various tasks
- Implemented projects to improve workflow
- Handled cash drops
- De-escalated situations with guests and coworkers
- Goal was to keep everyone happy whenever possible.
- Managed high-volume workloads while maintaining a strong focus on client satisfaction.
- Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
Assistant Manager
Dennys
03.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Hotel Associate
Petsmart
12.2019 - 10.2020
- Learned to care and form close bonds with all the pets in my department as well as their pet parents
- Watched over, fed, walked, played, and kept the pets kennels clean as well as the lobby
- Handled difficult situations such as dog fights
- Formed meaningful and lasting friendship ties with all my coworkers
- Handled computer tasks for pet check-ins/outs
- Covered main store duties such as cashier, walk-throughs, and greeter.
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Retail Associate
CRK International
01.2020 - 03.2020
- Worked in a kiosk that rented out little motorcycles for kids
- Gained customer service experience
- Worked as a cashier/customer service representative.
Student Volunteer
Democratice Party of the San Fernando Valley
09.2018 - 12.2018
- Took and followed detailed directions from others.
- Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
- Positively impacted the lives of countless individuals within the community by dedicating time, energy, and passion towards meaningful causes as a student volunteer.
- Enhanced community outreach by organizing and participating in various volunteer events.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Answered phones and provided callers with requested information.
- Completed research, compiled data, and assisted in timely reporting.
- Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
Student Volunteer
Halloween Festival
09.2017 - 10.2017
- Helped set up all the equipment and games
- In charge of a number of games and activities
- Helped with the cleanup.
Receptionist Intern
Lic. Yetzain Guzmán
07.2023 - 09.2023
- Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
- Enhanced customer satisfaction by providing friendly and efficient service at the front desk.
- Handled sensitive information discreetly by adhering to strict confidentiality guidelines, ensuring client trust.
- Streamlined office operations by maintaining organized filing systems and managing incoming and outgoing mail.
- Reduced wait times for appointments by efficiently handling walk-ins and identifying gaps in the schedule for same-day bookings.
- Contributed to a positive work environment by maintaining a professional demeanor when interacting with clients, colleagues, and supervisors.
- Facilitated smooth communication between clients and staff through timely message delivery and accurate appointment scheduling.
Education
First year -
Los Ángeles Pierce College
Woodland Hills, CA12.2020
High School Diploma -
Chatsworth Charter High School
Chatsworth, CA06.2019
Skills
- Bilingual (Spanish)
- Customer Relations
- Money Handling
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Management
- Task Delegation
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
Timeline
Assistant Manager
Dennys
03.2024 - Current
Receptionist Intern
Lic. Yetzain Guzmán
07.2023 - 09.2023
Service Professional
Olive Garden
06.2021 - 01.2023
Retail Associate
CRK International
01.2020 - 03.2020
Hotel Associate
Petsmart
12.2019 - 10.2020
Student Volunteer
Democratice Party of the San Fernando Valley
09.2018 - 12.2018
Student Volunteer
Halloween Festival
09.2017 - 10.2017
First year -
Los Ángeles Pierce College
High School Diploma -
Chatsworth Charter High School