Agna Valle
Inverness,FL
Summary
Proactive Receptionist with expertise in patient coordination and record management. Demonstrated ability in conflict resolution and data entry, enhancing clinic efficiency and patient satisfaction. Committed to delivering exceptional care and supporting streamlined processes in healthcare environments.
Overview
1
1
Language
17
17
years of professional experience
Work History
Receptionist
Citrus Spine Institute
Crystal River, Florida
10.2024 - Current
- Coordinated patient visits and scheduled appointments to enhance clinic efficiency.
- Coordinated appointment scheduling and confirmation processes to maintain clinic organization.
- Facilitated insurance verification and streamlined registration processes for improved patient experience.
- Maintained accurate patient records while ensuring confidentiality in all interactions.
- Answered phone calls promptly and directed inquiries to appropriate staff members.
- Provided information about services offered, enhancing patient understanding of treatments.
- Delivered exceptional customer service while supporting both internal teams and external patients.
Receptionist Assistant
Citrus Memorial Health System
Inverness, Florida
02.2014 - Current
- Greeted patients and visitors, providing a warm and professional first impression.
- Welcomed visitors at the reception desk, offering assistance with inquiries and directions.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Managed incoming calls, directing inquiries to appropriate staff members efficiently.
- Coordinated with medical staff to streamline patient flow and enhance service delivery.
- Maintained patient records, ensuring accuracy and confidentiality in all documentation.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Organized office supplies, maintaining inventory for seamless daily operations.
- Assisted in training new receptionists, sharing best practices for customer service excellence.
Home Health Companion
This Is Your Home Services, LLC
Beverly Hills, Florida
06.2009 - 02.2013
- Provided companionship and emotional support to clients in their homes.
- Assisted clients with daily living activities and personal care needs.
- Monitored client health and reported changes to healthcare professionals.
- Organized and maintained a clean, safe environment for clients.
- Coordinated transportation to appointments and errands, ensuring timely access to necessary services.
- Communicated effectively with families regarding client well-being and care plans.
- Followed individualized care plans to meet specific client needs.
- Documented daily activities and observations in client records, enhancing continuity of care.
- Maintained accurate records of client care services provided on a daily basis.
- Encouraged client independence through tailored support, fostering confidence and self-reliance.
- Assisted clients with ambulation by providing physical support when necessary.
- Ensured safety of the client's environment by reporting any potential hazards or risks to the supervisor.
- Kept families informed regarding patient progress or concerns through verbal communication and written reports.
- Planned visits that included shopping trips, errands or social engagements to provide mental stimulation for the client.
Education
Bachelor of Arts - Applied Psychology
Florida Institute of Technology
Melbourne, FL10-2026
High School Diploma -
Doherty Memorial High School
Worcester, MA06-1996
Skills
- Customer service
- Conflict resolution
- Patient coordination
- Appointment scheduling
- Record management
- Data entry
- Patient communication
Languages
Spanish
Professional
Timeline
Receptionist
Citrus Spine Institute
10.2024 - Current
Receptionist Assistant
Citrus Memorial Health System
02.2014 - Current
Home Health Companion
This Is Your Home Services, LLC
06.2009 - 02.2013
Bachelor of Arts - Applied Psychology
Florida Institute of Technology
High School Diploma -
Doherty Memorial High School