AGNES CRUZ-RAPICAULT

• Specialize in air travel to Mexico, Central and South America and Europe and dedicated to find the best prices and itineraries for the Spanish speaking customers.
• Design personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desires.
• Establish a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Advise customers on necessary travel documents and visa requirements to successfully reach planned destination.

Translate legal documents from English to Spanish and vice versa

• Established long-lasting relationships with clients, leading to repeat business and referrals.
• Developed custom-tailored travel packages to meet the unique preferences of each client.
• Enhanced customer satisfaction by providing personalized travel recommendations and accommodations.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.

• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.