Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Agnes Ndaba

Federal Way,USA

Summary

I am energetic with dynamic customer service skills. Poised, personable and dedicated to a team-driven environment. Known for good customer relations and welcoming attitude. I am also an experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

2025
2025
years of professional experience

Work History

Supervisor

Full Life Care
  • Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Gathered, organized and input information into digital database.
  • Optimize customer experience by delivering superior services and effectively troubleshooting issues.
  • Developed effective improvement plans in alignment with goals and specifications.

Case Manager

South king Health Care services
02.2022 - 03.2024
  • Build long-term relationships with families, provide social services and coordinate with nonprofit agencies to ensure the welfare of the clients.
  • Managed 60+ cases, created documentation of patient history and medical records, and identified community resources for treatment.
  • Developed comprehensive care plans for clients, incorporating their unique needs and preferences.
  • Provided crisis intervention and support to individuals facing challenging situations.
  • Conducted regular assessments to monitor progress and adjust plans as needed.
  • Advocated for clients to access necessary resources and services to improve their quality of life.

Sales Associate

Nordstrom
02.2019 - 11.2021
  • Greeted and assisted customers, providing product information and recommendations to increase sales.
  • Utilized excellent communication skills to build rapport with customers and drive repeat business.
  • Processed transactions accurately and efficiently, maintaining a high level of attention to detail.
  • Conducted inventory management and restocked shelves to ensure product availability.
  • Use skills in upselling to regularly exceed sales targets.
  • Display merchandise to create a visually appealing sales floor that encourages customers to purchase.
  • Provide support to customers, field inquiries to identify ideal fashion products, and provide recommendations based on customer needs.
  • Ensured cleanliness and safety on the sales floor for customers.
  • Provide exemplary customer service by portraying a gracious, friendly and engaging manner.

Warehouse Associate

Amazon.com
07.2020 - 09.2020
  • Accurately pick, pack, and ship orders to meet daily production goals.
  • Collaborate with team members to organize warehouse space and ensure a safe working environment.
  • Maintain cleanliness and organization in designated work areas to streamline operations and improve efficiency.

Cashier/Sales Associate

M&M's World
09.2014 - 11.2018
  • Efficiently processed transactions and handled cash, credit card, and mobile payments with accuracy and speed.
  • Resolved customer complaints and inquiries in a professional and timely manner, ensuring a positive shopping experience.
  • Maintained a clean and organized work area, restocked merchandise, and assisted with inventory management.
  • Collaborated with team members to meet daily sales goals and provide exceptional customer service.
  • Followed company policies and procedures regarding cash handling, returns, and exchange processes to prevent fraudulent activities.
  • Contribute to increased sales by upselling add-ons.
  • Establish positive rapport with customers to determine needs.
  • Display merchandise to create a visually appealing sales floor that encourages customers to purchase.
  • Build rapport with customers to recommend new items and encourage customers to make regular visits and purchases.

Education

College Degree - Journalism

College of Southern Nevada
Las Vegas, NV
05.2018

Skills

  • Journalism
  • Microsoft Office
  • Microsoft Word
  • Microsoft Powerpoint
  • Microsoft Outlook
  • Google Docs
  • Case Management
  • Needs Assessment
  • Staff Management
  • Customer Relations
  • Leadership and team building
  • Customer service
  • Conflict resolution

Languages

Swahili - Fluent.
English - Fluent.

Timeline

Case Manager

South king Health Care services
02.2022 - 03.2024

Warehouse Associate

Amazon.com
07.2020 - 09.2020

Sales Associate

Nordstrom
02.2019 - 11.2021

Cashier/Sales Associate

M&M's World
09.2014 - 11.2018

Supervisor

Full Life Care

College Degree - Journalism

College of Southern Nevada

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