Hi, I’m
AGNIESZKA PUSTELNIK
Norwich,CT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations attitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgement to positively impact company success. Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
17
years of professional experience
1
Certification
Work History
Reliance Health, Inc.Norwich, CT
Human Resources Professional
03.2023 - Current
Job overview
- Coordinate benefits administration for all employees, streamlining enrollment processes and addressing any concerns promptly.Assist with open enrollment.
- Requisition bills and run reports to ensure accuracy.
- Conduct new hire benefits orientation monthly.
- Provide coordination of FMLA paperwork. Maintains communication with employees and accurate records of leave and accomodations requests.
- Approve timesheets.
H&M Hennes & MauritzMashantucket, CT
Department Supervisor
12.2021 - 08.2022
Job overview
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 30 employees, delegated tasks and held each employee accountable for completing assignments.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
H&M Hennes & MauritzWaterford, CT
Department Manager
11.2012 - 01.2021
Job overview
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Developed and managed department budget to monitor financial performance and minimize expenses.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Oversaw scheduling and weekly payroll.
- Followed and executed safety and security routines to prevent loss and guarantee employee and customer safety.
- Trained new managers and help open new stores.
Abercrombie & FitchWaterford, CT
Assistant Store Manager
10.2006 - 11.2012
Job overview
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
University of EconomicsPoznan, Poland
Masters In Tourism And Hotel Management
School of Management And BankingPoznan, Poland
Bachelor's In Public Relations from Business Management And Marketing
Skills
- Succession Planning
- Payroll Management
- Onboarding Process
- Benefits Administration
- Performance Management
- Training and Development
- Customer Relations
- Recruitment and Hiring
Certification
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Timeline
Human Resources Professional
Reliance Health, Inc.
03.2023 - Current
Department Supervisor
H&M Hennes & Mauritz
12.2021 - 08.2022
Department Manager
H&M Hennes & Mauritz
11.2012 - 01.2021
Assistant Store Manager
Abercrombie & Fitch
10.2006 - 11.2012
University of Economics
Masters In Tourism And Hotel Management
School of Management And Banking
Bachelor's In Public Relations from Business Management And Marketing