Agnus
Southaven,MS
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Sr Information Doc Agent
FedEx express
Memphis, TN
03.2017 - Current
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
- Responded to client inquiries and resolved issues promptly.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Developed and maintained strong relationships with clients and stakeholders.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Completed research to thoroughly understand client requirements.
- Provided customer service to clients through phone and email communication.
- Led training sessions for junior agents to enhance team capabilities.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
Restaurant Hostess
Grand Buffet
Southaven, Mississippi
06.2016 - 03.2017
- Learned roles of other departments to provide coverage and keep store operational.
- Discounted purchases by scanning and redeeming coupons.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Resolved customer complaints professionally in accordance with company policy.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers, answered questions and recommended specials to increase profits.
- Adhered to all safety regulations set forth by the restaurant management team.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Greeted guests and sat customers at tables or in waiting areas.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Greeted customers and escorted them to their tables.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Assisted with setting up banquet rooms for special events.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Stocked server areas with supplies before, during and after shifts.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Cashier
Captain JJ’s fish and chicken
Horn Lake, Mississippi
01.2016 - 05.2016
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed customer payments quickly and returned exact change and receipts.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Welcomed customers, offering assistance to help find store items.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Collected payments and provided accurate change.
- Answered phone calls to assist customers with questions and orders.
- Worked closely with front-end staff to assist customers.
- Scanned items and checked pricing on cash register for accuracy.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Issued receipts, refunds, credits or change due to customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Followed company security procedures for handling large sums of money.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Answered customer questions and provided store information.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Adhered to social distancing protocols and wore mask or face shield.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Processed sales transactions to prevent long customer wait times.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained work area and kept cash drawer organized.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Greeted customers promptly and responded to questions.
- Answered customers' questions and provided information on store procedures or policies.
Education
Horn Lake High School
Horn Lake, Mississippi05-2016
Skills
- Lead prospecting
- Polite communication skills
- Business correspondence
- Problem-solving
- Conflict resolution
- Resolving customer issues
- Recordkeeping proficiency
- Critical thinking
- Customer service
- Customer service and care
- Flexible schedule
Timeline
Sr Information Doc Agent
FedEx express
03.2017 - Current
Restaurant Hostess
Grand Buffet
06.2016 - 03.2017
Cashier
Captain JJ’s fish and chicken
01.2016 - 05.2016
Horn Lake High School