Agripina Castro
Summary
To find an organization that would be willing to utilize the skills & experience I have acquired to further their organization & offer progressive growth & advancement.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Peoplehood
01.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered phone & sign clients into gather class
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Email clients about gather classes or any updates information about gather
Cleaning Crew Leader
Aarmy
02.2021 - 01.2022
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Disinfect all cycling bikes & weights
- Deep clean main office
- Help performed deep cleaning in the bathroom & cycling room
Cleaning Team Leader
SoulCycle
05.2014 - 04.2020
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained the cleanliness of the office,lobby,studio room,storage room
- Clean & disinfected all showers , sinks, toilets & urinal
- Performed deep cleaning in all areas follow cheacking list , closely with the team
- Replenished supplies & kept inventory in bathroom & storage rooms
Cashier
Pinkberry
03.2013 - 11.2013
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Bronx Lab School
Bronx, NYSkills
- Multi-Line Telephone Systems
- Task Prioritization
- Help Desk Software
- Polishing Surfaces
- Cleaning Practices
- Standards Procedures
- Customer Service
- Microsoft word
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Peoplehood
01.2023 - Current
Cleaning Crew Leader
Aarmy
02.2021 - 01.2022
Cleaning Team Leader
SoulCycle
05.2014 - 04.2020
Cashier
Pinkberry
03.2013 - 11.2013
High School Diploma -
Bronx Lab School