AGUSTIN ALVAREZ
Queens,NY
Summary
I would like to leverage my strong customer-focused hospitality skills and experience in a management role within a prestigious fine dining establishment in New York City. I have strong organizational, and customer service skills to effectively manage operations, enhance team performance, and ensure an outstanding guest experience in a reputable restaurant.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender/Server
HUNGRY BURRITO
01.2024 - 08.2025
- Maintained a clean and orderly work environment.
- Would assume full responsibility for the overall operations of the restaurant.
- Managed budgets.
- Ensured compliance with health and safety regulations.
- Became familiarized with restaurant's menu and drink recipes.
Counter Server
Burger Heaven At 20 E. 49th St
11.2020 - 11.2023
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed cash register operations, ensuring accurate transactions and balanced cash drawers.
- Collaborated with team members to maintain cleanliness and organization of workstations.
- Trained new staff on procedures, enhancing team performance and service quality.
Front of House Manager
SUGAR FREAK
01.2021 - 01.2022
- Provided exceptional fine dining service to bar and lounge guests, ensuring a high-quality guest experience.
- Demonstrated a strong work ethic in a fast-paced atmosphere.
- Oversaw front and back of house operations, ensuring seamless service, and operational efficiency.
- Accurately practiced, executed, and enforced all Company initiatives and policies with improvement to quality, service and operations, and ensured employee compliance.
Server
La Loteria
11.2016 - 11.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely and accurate order fulfillment.
- Collaborated with kitchen staff to coordinate food preparation and presentation.
- Trained new servers on menu items, service standards, and operational procedures.
- Implemented efficient table turnover strategies to enhance guest satisfaction.
Education
Graduated -
Borough of Manhattan Community College
01.2017
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Cleanliness and hygiene
- Customer service expertise
Certification
New York City Food Protection Certification
Languages
English
Spanish
Timeline
Bartender/Server
HUNGRY BURRITO
01.2024 - 08.2025
Front of House Manager
SUGAR FREAK
01.2021 - 01.2022
Counter Server
Burger Heaven At 20 E. 49th St
11.2020 - 11.2023
Server
La Loteria
11.2016 - 11.2020
Graduated -
Borough of Manhattan Community College