Agustin De La Higuera
San Antonio,TX
Summary
Dependable and organized, approaching every task with a positive attitude and a willingness to take on added responsibilities to meet team goals. Unwavering passion and hard work, reinforced by grit, determination, and discipline, underscore the philosophy that achieving anything set in mind is possible. Striving not just to complete tasks but to excel at them, dedicating to producing work of the highest quality possible. Extensive experience in bartender positions has sharpened communication skills, allowing effective engagement with a diverse range of individuals and maintaining confidence in any setting. This combination of dedication, skill, and interpersonal ability makes a valuable asset to any team, committed to excellence and collaborative success.
Overview
5
5
years of professional experience
Work History
Lead Bartender
Sugar Factory American Brasserie
12.2022 - Current
- Led team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
- Upsold menu items to customers, driving up per-sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Proven ability to learn quickly and adapt to new situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
Head Bartender
Whiskey Cake Kitchen & Bar
05.2019 - 03.2023
- Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings, and social gatherings.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Helped launch Whiskey Cake Restaurant in Austin, instilling our core values and teaching responsibilities to new hires. This mission enhanced my leadership skills and played a crucial role in expanding our brand's presence.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Trained 6 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
No Degree - Business Administration And Management
Northwest Vista College
San Antonio, TX05.2025
High School Diploma -
Brandies High School
San Antonio, TX05.2021
Skills
- Performance Improvement
- Honest and Dependable
- Relationship Building
- Fast Learner
- Interpersonal Communication
- Highly reliable
- Engaging Customers
- Salesmanship
- Hospitality and Guest Service
- Teamwork and Professionalism
- Engaging personality
- Great Communication Skills
Languages
Spanish
Native or Bilingual
Timeline
Lead Bartender
Sugar Factory American Brasserie
12.2022 - Current
Head Bartender
Whiskey Cake Kitchen & Bar
05.2019 - 03.2023
No Degree - Business Administration And Management
Northwest Vista College
High School Diploma -
Brandies High School
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