REBEKAH RODRIGUEZ
Jacksonville,FL
Summary
Highly adaptable and personal customer service professional with 4+ years of experience in fast-paced environments. Bringing skills in time management, payment processing and upselling. Excels at taking initiative and consistently working towards keeping the work place organized. Passion for staying current on menu items and offering targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
4
4
years of professional experience
Work History
Expo/Server
Sugar Factory American Brasserie
02.2023 - Current
- Demonstrated leadership and expertise in both Expo and Serving roles, overseeing food operations and ensuring exceptional guest experiences in a high-volume atmosphere.
- Managed high-volume service, effectively serving large parties of up to 30+ people, while maintaining a high standard of hospitality and professionalism.
- Provided attentive and personalized service in an upscale dining environment, guiding guests through the interactive experience and ensuring satisfaction with every aspect of their meal.
- Demonstrated proficiency in menu knowledge, including ingredients, cooking methods, and allergen information to accommodate guests needs.
- Assisted in training new hires in both BOH and serving roles, providing guidance on restaurant standards and practices.
Server
904 Tacos
11.2020 - 01.2023
- Operated POS system accurately, handling cash and credit card transactions effectively.
- Developed a strong rapport with regular patrons, anticipating their preferences and ensuring a consistently exceptional dining experience.
- Collaborated with kitchen and management teams to streamline service flow and resolve any guest issues or concerns effectively.
- Contributed to increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Received consistent praise from guests and management for professionalism, attention to detail, and dedication to exceeding expectations.
Server
Salsas Mexican Cuisine & Cantina
06.2020 - 11.2020
- Provided an attentive, individualized experience to each guest, while simultaneously serving food and beverages promptly.
- Demonstrated strong menu knowledge by providing recommendations on food and beverage pairings, contributing to increased sales and guest satisfaction.
- Resolved customer complaints promptly and professionally to ensure an enjoyable dining experience is maintained for the guest.
- Conducted routine opening and closing tasks to upkeep a clean and safe work environment.
- Fostered a positive team work environment through effective communication, training, and mentorship of junior staff members.
Education
BACHELORS - CONSTRUCTION MANAGEMENT
UNIVERSITY OF NORTH FLORIDA
05.2026
Skills
- Bilingual - Spanish
- Customer Service Excellence: 4 years of experience handling customer inquiries, resolving conflicts, and ensuring client satisfaction in high-pressure settings
- Adaptability & Problem-Solving: Demonstrated ability to handle high-stress, de-escalate tense situations, and make quick decisions
- Team Collaboration: Successfully worked with diverse teams in hospitality field
- Communication: Strong verbal and written communication skills, ensuring a smooth operation
- Multitasking: Ability to juggle multiple tasks efficiently while maintaining attention to detail and quality
- Cultural Awareness & Sensitivity: Extensive experience working with groups from diverse backgrounds, bringing a sense of comfort and inclusivity to everyone
Timeline
Expo/Server
Sugar Factory American Brasserie
02.2023 - Current
Server
904 Tacos
11.2020 - 01.2023
Server
Salsas Mexican Cuisine & Cantina
06.2020 - 11.2020
BACHELORS - CONSTRUCTION MANAGEMENT
UNIVERSITY OF NORTH FLORIDA
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