Agustin Granillo
Summary
Results-driven professional with extensive experience in achieving industry success. Proven ability to enhance team performance while meeting customer service goals and business objectives. Committed to fostering employee collaboration to boost productivity and streamline processes. Strong leadership skills complemented by effective planning and organizational capabilities.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Assistant Manager
Best Friends Pet Care
Orlando
03.2025 - Current
- Coordinated staff schedules to ensure adequate coverage.
- Oversaw customer service interactions to enhance client satisfaction.
- Collaborated with management to improve operational efficiency initiatives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Operations Coordinator
Walt Disney World
05.2022 - 02.2025
- Provide generalized knowledge to Guests and Cast pertaining to the Walt Disney World Property
- Supervise the flow and safety of an average of 50,000 Guests daily
- Confidently provide knowledge and safety expectations for groups of over 1000 Guests an hour
- Optimize Guest experience through individualized interactions
- Facilitated communication between departments to streamline workflows and enhance collaboration.
- Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services.
- Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
Operations Assistant
Wayne Brothers Inc
Charlotte
04.2018 - 05.2020
- Coordinated daily operations to streamline workflow and enhance team efficiency.
- Facilitated communication between departments to ensure project alignment and collaboration.
- Assisted in preparing reports to support management decision-making processes.
- Organized meetings and documented minutes for effective information sharing.
- Maintained office systems, ensuring timely access to important documents and resources.
- Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
Education
BBA -
Catawba College
Salisbury, NC01-2021
Business/STEM -
AL Brown High School
Kannapolis, NC06.2017
Skills
- Administrative support
- Leadership qualities
- Operational efficiency
- Communication skills
- Technical proficiency
- Microsoft Office expertise
- Guest experience enhancement
- Customer relationship management (CRM)
Languages
English
Native/ Bilingual
Spanish
Full Professional
Portuguese
Professional
Certification
Microsoft Office, Word, PPT, Excel
Timeline
Assistant Manager
Best Friends Pet Care
03.2025 - Current
Operations Coordinator
Walt Disney World
05.2022 - 02.2025
Operations Assistant
Wayne Brothers Inc
04.2018 - 05.2020
BBA -
Catawba College
Business/STEM -
AL Brown High School