Agustina Pena
Corpus Christi,TX
Summary
Professional receptionist skilled in customer relationship management and data entry. Demonstrated ability to handle multi-line phone operations and maintain a secure and organized reception area, ensuring a positive experience for all visitors.
Overview
4
4
years of professional experience
Work History
Receptionist
Education Service Region 2
Corpus Christi, Texas
11.2021 - 07.2025
- Managed front desk operations and greeted visitors warmly.
- Answered multi-line phone system and directed calls efficiently.
- Processed incoming mail and distributed documents to appropriate departments.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Sorted incoming mail and directed to correct personnel each day.
- Verified visitors' identification cards before allowing access to the building.
- Responded to inquiries from internal staff members regarding office operations.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Greeted customers, answered general questions and directed to appropriate locations.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
Education
High School Diploma -
Richard King High School
Corpus Christi, TX05-1987
Skills
- Front desk management
- Multi-line phone operation
- Data entry
- Customer relationship management
- Visitor security verification
- Administrative support
- Mail handling and distribution
- Effective communication
- Attention to detail
- Organizational skills
- Professional demeanor
Languages
Spanish
Professional
Timeline
Receptionist
Education Service Region 2
11.2021 - 07.2025
High School Diploma -
Richard King High School