Agustino Cardenas
Mesquite
Summary
Dynamic supervisor with a proven track record at Total Wireless, enhancing team productivity through effective staff management and decision-making. Skilled in customer service, I improved satisfaction ratings by promptly resolving inquiries. Adept at training and mentoring, I foster collaboration and optimize workflows to achieve organizational goals.
Developed leadership and team management skills in fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with focus on achieving organizational goals. Looking to transition into new field while leveraging transferable skills to contribute effectively.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Total Wireless
03.2023 - 07.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Front Counter Customer Service Representative
O'Reilly's Auto Parts
10.2021 - 03.2023
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Collaborated with team members to optimize workflow and ensure seamless service delivery for customers.
- Handled telephone inquiries professionally and courteously, providing accurate information to callers.
- Showcased adaptability by quickly becoming proficient in new software systems introduced during employment tenure.
- Exceeded service objectives by applying proven customer service and sales best practices.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Rancho High School
North Las Vegas, NVSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Inventory control
- Verbal and written communication
- Teamwork and collaboration
Accomplishments
- Collaborated with team of 4 in the development of customer success.
- Resolved product issue through consumer testing.
Certification
- Collaborated with team of 4 in the development of customer success.
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
Timeline
Supervisor
Total Wireless
03.2023 - 07.2025
Front Counter Customer Service Representative
O'Reilly's Auto Parts
10.2021 - 03.2023
High School Diploma -
Rancho High School
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