Ahad Ansari
Lifebridge Health
Reisterstown,MD
4
Languages
1
Certification
3
years of professional experience
Detail-oriented Pharmacy Technician experienced in prescription processing, HIPAA compliance, and customer support. Achieved efficient service delivery through effective workflow optimization and accurate records management. Focused on enhancing patient care and improving customer experiences while maintaining confidentiality and compliance.
Adaptable professional with experience in pharmacy, customer support, and sales. Known for attention to detail, relationship building, and accurate documentation, with a strong record of supporting smooth operations and delivering dependable service.
Work History
Pharmacy Technician
3 Months- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Prepared prescriptions by counting, labeling, and packaging medications per pharmacy standards.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- operate omni cells all over the hospital making sure they are stocked and up to date
- meet and represent the pharmacy in front of the pharmaceutical representative
Sales and Leasing Associate
6 Months- Guided buyers through sales and leasing options, financing terms, and paperwork.
- Presented vehicle options and matched customer needs to available inventory.
- Managed test drives, follow-up calls, and appointment scheduling to support closing process.
- Coordinated with finance, sales managers, and service teams to streamline transactions.
- Maintained accurate customer records and deal documentation in dealership systems.
- Responded to inbound leads and converted inquiries into showroom visits.
- Maintained accurate records of all transactions using advanced CRM software systems for efficient tracking purposes as well as compliance requirements.
- Built customer relationships through professional communication and consistent post-sale support.
- Explained lease terms, warranty coverage, and product features clearly to prospects.
- Provided exceptional customer service at all times by responding promptly to inquiries, managing expectations appropriately, and going above-and-beyond when necessary.
- Consistently exceeded sales goals through diligent prospecting, effective client presentations, and skilled negotiation tactics.
- Expanded referral network by establishing new connections within the community through networking events, local partnerships, and social media outreach.
- Developed strong rapport with existing tenants, resulting in increased customer retention rates and positive word-of-mouth referrals.
- Collaborated with marketing department to create engaging content for social media platforms, increasing brand visibility and attracting potential customers.
- Maximized revenue generation with targeted marketing strategies aimed at attracting high-quality prospects and retaining existing customers.
- sold over 3.2 million dollar worth of inventory with 5 months
Customer Support Specialist
4 Months- Managed incoming customer inquiries through phone, email, and chat with accurate, courteous support.
- Resolved prescription, order status, and delivery concerns while following pharmacy policies and procedures.
- Documented customer interactions and updated account details in CRM systems for accurate recordkeeping.
- Coordinated with pharmacists and internal teams to expedite issue resolution and service continuity.
- worked with psychological homes and assistant livings to process their medications
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Reduced call handle time, allowing for more customer inquiries to be resolved each day.
Pharmacy Technician
7 Months- Processed prescription orders accurately while supporting pharmacist verification and patient safety.
- Entered patient and medication data into pharmacy systems with strong attention to detail.
- Resolved insurance claim issues and communicated alternative options to customers.
- Assisted customers at counter and drive-thru with courteous, efficient service.
- Maintained inventory levels through stock rotation, replenishment, and expiration-date checks.
- Followed HIPAA, controlled-substance, and pharmacy compliance procedures consistently.
- Supported daily workflow by prioritizing urgent prescriptions and coordinating with pharmacy team.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Collected co-payments or full payments from customers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
Customer Service Representative
1 Year 5 Months- Resolved customer concerns professionally, ensuring positive guest experiences and repeat business.
- Greeted customers promptly, took accurate orders, and delivered friendly service in a fast-paced environment.
- Prepared coffee, beverages, and food items to standard while maintaining speed and quality.
- Restocked supplies, ingredients, and packaging materials to support continuous operations.
- Communicated promotions and menu options clearly to increase customer awareness and sales.
- Supported team members during rush periods by prioritizing tasks and adapting to changing demands.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Processed cash, card, and mobile payments accurately through point-of-sale system.
Education
BBA - Buisness Managment And Leadership
High School Diploma
Skills
Analytical thinking
HIPAA
HIPAA compliance
Workflow optimization
Customer inquiries
Healthcare privacy
Pharmacy records management
Team collaboration
Answering customer questions
Customer service
Excellent people skills
Patient interaction
Attention to detail
Relationship building
Customer service
Accomplishments
sold 3.1 million dollar worth of inventory
high school graduate
college promise scholarship
Certification
- CPhT - Certified Pharmacy Technician
- mayland sales licensed
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Spanish
Limited Working
Interests
Offering time and support to shelters for the homeless
women
and animals.
Youth mentor
providing guidance and support to empower the next generation of leaders.
Youth Development Programs
talking to people
Timeline
Pharmacy Technician
Lifebridge Health
07.2026 - CurrentRead More
Sales and Leasing Associate
Heritage Honda Westminster
01.2026 - 07.2026Read More
Customer Support Specialist
Wellpharma Pharmacy
08.2025 - 12.2025Read More
Pharmacy Technician
CVS Pharmacy
01.2025 - 08.2025Read More
Customer Service Representative
Dunkin' Donuts
08.2023 - 01.2025Read More
The Community College of Baltimore County
BBA from Buisness Managment And Leadership
Read More
Franklin High School
High School Diploma
Read More