Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ahana Roy

Hamtramck,MI

Summary

Experienced front desk receptionist with a strong background in dental office operations and customer service. Skilled in managing appointments, verifying insurance, handling patient check-ins, and creating a positive front office experience. Quick learner with communication and multitasking abilities.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Children’s dental specialists
Hazel Park, Michigan
05.2022 - 03.2025
  • Greeted and checked in pediatric dental patients, creating a welcoming atmosphere
  • Scheduled and confirmed appointments using dental management software.
  • Verified dental insurance coverage and processed patient claims.
  • Handled sensitive patient information with discretion in compliance with HIPAA
  • Assisted with patient intake and coordinated follow-up appointments

Front Desk Agent

Wow Dental
Detroit, MI
02.2022 - 03.2022
  • Managed front desk operations, including appointment scheduling, check-ins, and billing.
  • Focused on answering calls due to individual needs.
  • Resolved inquiries, and ensured high patient satisfaction

Front Desk / Molina Assistant

Miah & Miah LLC
Hamtramck, Michigan
02.2021 - 12.2021
  • Provided front desk support in a professional office setting.
  • Scheduled appointments, maintained calendars, and handled incoming calls associated with Molina healthcare & M&M LLC company needs.
  • Assisted in filing, data entry, and office correspondence, and cash flow.
  • Ensured a smooth flow of daily administrative operations.
  • Team leader coordinator for front desk, and helped with organizing meetings & time management.

Education

Some College (No Degree) -

Macomb Community College
Warren, MI

Skills

  • Patient management
  • Patient Scheduling & Insurance Verification
  • Dental Front Desk Operations
  • Customer Service & Communication
  • Multitasking & Problem Solving
  • Practice Management Software (Dentrix, Open Dental)

Timeline

Front Desk Receptionist

Children’s dental specialists
05.2022 - 03.2025

Front Desk Agent

Wow Dental
02.2022 - 03.2022

Front Desk / Molina Assistant

Miah & Miah LLC
02.2021 - 12.2021

Some College (No Degree) -

Macomb Community College
Ahana Roy