AHARON FOREST
Plaquemine,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Cashier
Walmart
08.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate/ Customer Service Representative
AutoZone
02.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Shift Leader
Yogurtland
01.2023 - 07.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Walmart Online Personal Shopper
Walmart
08.2022 - 01.2023
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Consistently met deadlines and quality goals for accuracy and timeliness
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Plaquemine Senior High School
Plaquemine, LASkills
- Staff Training
- Cash Handling
- Team Leadership
- Personal Shopping
- Online Ordering Familiarity
- Cash Counting
- Guest Satisfaction
- Active Listening
- Complaint resolution
- Problem-solving abilities
- Customer Service
- Data Entry
- Computer Proficiency
- Client Relations
- Follow-up skills
- Administrative Support
- Technical Support
- Conflict Resolution
- Product Knowledge
- Time Management
- Typing Speed
- Phone Etiquette
- Understanding Customer Needs
- Customer Relations
- Problem Resolution
Timeline
Cashier
Walmart
08.2023 - 01.2024
Sales Associate/ Customer Service Representative
AutoZone
02.2023 - 12.2023
Shift Leader
Yogurtland
01.2023 - 07.2023
Walmart Online Personal Shopper
Walmart
08.2022 - 01.2023
High School Diploma -
Plaquemine Senior High School