Ahchaadah Toney
Columbus,GA
Summary
A highly resourceful, flexible, innovative, and enthusiastic and all so Organized Crew Trainer with 2 years of hands-on experience instructing new employees to successfully complete job duties. Versed in fairly distributing tasks, monitoring staff performance and motivating crew. Encouraging and positive professional committed to contributing to company goals and growth.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Arise
01.2021 - 04.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Chipotle
Crew Member
11.2021 - 02.2022
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Served food quickly for positive guest experiences.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Packed fast food products in approved containers, cups and bags.
- Upheld high standards of productivity and quality in operations.
Crew Trainer
Mcdonalds
02.2022 - 05.2023
- Instructed new team members on correct procedures for operations.
- Provided constructive feedback and one-on-one coaching to employees.
- Stayed up to date on requirements of all team positions to optimize training.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Monitored training activities occurring on construction crews to promote maximum crew safety, performance and effectiveness.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Provided written evaluations of employee performance to management.
- Assisted in hiring crew members to expedite on-boarding process.
- Explained goals and expectations required of trainees.
Education
Carver High School
Columbus, GASkills
- Cashiering
- Culinary
- Food preparation
- Cleaning
- Team Leadership
- POS Systems
- Coaching and Mentoring
- Team Leadership and Supervision
- Customer Service
- Leadership Development
- Employee Interviewing
- Active Listening
- CRM Software
- De-escalation Techniques
- Multitasking and Prioritization
- Verbal and Written Communication
- Creative Problem Solving
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Order and Refund Processing
- Upselling Products and Services
Timeline
Crew Trainer
Mcdonalds
02.2022 - 05.2023
Chipotle
Crew Member
11.2021 - 02.2022
Customer Service Representative
Arise
01.2021 - 04.2023
Carver High School