Hi, I’m
Nichole Rising
Lincoln Park,United States
"If it is folly to hope, I am content to die a fool."
Sir Aymeric, Final Fantasy XIV
Summary
I'm Nichole Rising, but I prefer to go by Nikki. I'm a gamer, and a self-motivated worker, who wishes to work from home due to disabilities. I love helping others, and discovering the ins-and-outs of how things work. I also have a passion for writing, and even while gaming, I'm known to create complex lists of the projects I'm doing to keep myself on track! I can be a bit shy sometimes, but once I open up, I'm a talker, and, I love working with others on projects together, especially when we can work to make a project go from good, to great, but am also just as content to work on my own, as well.
Overview
12
years of professional experience
1
Certification
1
Language
Work History
Arise
Inbound Customer Service Representative
11.2023 - 02.2024
Job overview
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Educated customers on company systems, form completion, and access to services.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Met customer call guidelines for service levels, handle time and productivity.
N/A
Medical Leave of Absence
02.2016 - 10.2023
Job overview
- Learned many self-care requirements that have been carried over and made medical work clearance possible
- Practiced patience, perseverance, and tenacity
Michaels Stores
Retail Cashier
01.2016 - 01.2017
Job overview
- Connected with customers to support positive transaction experiences and address service concerns.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Provided warranty information to customers purchasing covered items and services.
Kroger
Courtesy Clerk
06.2015 - 08.2015
Job overview
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Ensured seamless restocking efforts through effective communication between team members regarding inventory levels and replenishment needs.
- Created and maintained detailed database to develop promotional sales.
Marygrove College
Work Study Student
09.2013 - 05.2015
Job overview
- Utilized strong time management skills to balance multiple responsibilities effectively while maintaining high-quality results.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Developed and maintained organized filing system for student records and documents.
- Completed various data entry tasks accurately and efficiently, contributing to overall office productivity.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Provided administrative support to staff members, improving office efficiency and organization.
Quick Test/Heakin
Survey Conductor
01.2012 - 01.2013
Job overview
- Adhered to strict confidentiality practices, safeguarding sensitive respondent information at all times.
- Managed multiple survey projects concurrently, ensuring timely completion and delivery of results to clients.
- Reviewed, classified and recorded survey data in preparation for computer analysis.
Education
Marygrove CollegeDetroit, MI
Unobtained, English Language and Literature/Fine Arts
05.2015
Everest Institute-DearbornDearborn, MI
Diploma of Education, Medical Administrative Assistant
01.2012
Lincoln Park High SchoolLincoln Park, MI
High School Diploma, General Studies
06.2009
Skills
- Time Management
- Customer Satisfaction
- Customer Experience
- Organization Skills
- Phone Manner
- Survey Research
- Microsoft Excel
- Call Management
- Scheduling
- Data Entry
Certification
Medical Administrative Assistant Certification (MAAC), Everest Institute-Dearborn
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Work-life balanceWork from home optionCompany CultureTimeline
Inbound Customer Service Representative
Arise
11.2023 - 02.2024
Medical Leave of Absence
N/A
02.2016 - 10.2023
Retail Cashier
Michaels Stores
01.2016 - 01.2017
Courtesy Clerk
Kroger
06.2015 - 08.2015
Work Study Student
Marygrove College
09.2013 - 05.2015
Survey Conductor
Quick Test/Heakin
01.2012 - 01.2013
Marygrove College
Unobtained, English Language and Literature/Fine Arts
Everest Institute-Dearborn
Diploma of Education, Medical Administrative Assistant
Lincoln Park High School
High School Diploma, General Studies
Medical Administrative Assistant Certification (MAAC), Everest Institute-Dearborn
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