Summary
Overview
Work History
Education
Skills
Servicecertifications
References
Timeline
Generic

ahliya edmonds

Starkville,MS

Summary

Motivated, well-poised individual seeking to secure a position in a reputable organization to expand my learnings, knowledge, and skills. Also , a dedicated specialist providing skills to prioritize and multi task in fast paced working environment. Successfully works as part of a team to reach personal and business goals. Motivated to maintain customer satisfaction and contribute to company success.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Alorica For verizon
Verona, MS
01.2024 - 07.2024
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved customer complaints promptly and efficiently.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Overnight Stock Associate

Walmart
Starkville, Mississippi
12.2022 - 12.2023

•Cleared sales floor of boxes and trash, and plastic, processing them through compactors. Conducted daily inventory checks using action systems and my ability to take action.

• unloaded trucks and organized merchandise from delivery trucks using dollies and pallet jacks.

•Answered customers questions and addressed problems and complaints , also through via phone.

• Maintained visually appealing and effective displays for the entire store.

  • Ensured compliance with all safety regulations for storage of hazardous materials.
  • Created detailed reports outlining current inventory levels, shortages.
  • Organized shelves and racks in a neat and orderly fashion.
  • Completed daily paperwork accurately and submitted it in a timely manner.

Assembly Line Production Worker

MTD/ Human Resources
Verona, MS
04.2021 - 08.2022
  • Cleaned tools, equipment, and workstations as needed throughout shift.
  • Reported any potential hazards or areas of improvement to supervisors immediately.
  • Tested completed products for proper functioning before shipping them out.
  • Identified defective parts or items needing rework during inspections.
  • Maintained accurate records of production output, scrap rates, and other data.
  • Stacked finished products onto pallets in preparation for shipment from the facility.
  • Monitored assembly line operations to detect any issues or malfunctions.
  • Replaced worn or damaged parts within machines using hand tools when necessary.
  • Loaded and unloaded parts into machines for processing.
  • Assisted in training new employees on assembly line processes and procedures.

Education

high school diploma -

starkville high school
05.2020

career & technology diploma -

millsaps career & technology center
05.2020

Skills

  • Motivated
  • Well-poised

communication skills

Great listening skills

Problem solving skills

Demonstrated Computer Functionally

Time- Management

  • Professional telephone demeanor
  • Data Collection
  • Product Knowledge
  • Complaint resolution
  • Strong work ethic
  • Analytical & quantitative skills
  • Team working skills
  • Flexibility
  • Leadership

Servicecertifications

  • CPR Certified
  • First Aid Certification
  • Proficient Score on WORK IAR Test
  • Relay for Life Breast Cancer Awareness Walk
  • Volunteer at Niyas Educational service
  • Change To Make a Change event volunteer service
  • Nursing Home Visits
  • Shoes for Souls Community Service

References

  • Lodina Rice, Youth Director/Sunday school teacher, OCH Medical Office, Bluefield Rd., Starkville, MS, 39759, 662-418-6117
  • Shirunda Miles, Youth Director/ Choir and program instructor, Office accountant for Mississippi State University, John High Rd., Starkville, MS, 39759, 662-418-2985
  • Debbie Thomas, School teacher/ Retired school principal, Black Jack Rd., Starkville, MS, 39759, 662-694-4334

Timeline

Customer Service Representative

Alorica For verizon
01.2024 - 07.2024

Overnight Stock Associate

Walmart
12.2022 - 12.2023

Assembly Line Production Worker

MTD/ Human Resources
04.2021 - 08.2022

high school diploma -

starkville high school

career & technology diploma -

millsaps career & technology center
ahliya edmonds