Natalie Severson
Marshall,MN
Summary
Customer-focused professional with a background in customer service roles. Known for prioritizing the customer and their needs. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
First Independent Bank
Marshall, MN
06.2025 - Current
- Resolve customer complaints by applying effective communication and problem-solving skills to enhance customer satisfaction.
- Assist customers with account inquiries and transactions, ensuring accurate and timely support.
- Educate customers on bank products and services to empower informed decision-making.
- Navigate banking software to manage customer accounts efficiently.
Cashier
Hy-Vee Fast and Fresh
Marshall, MN
11.2023 - 04.2026
- Provided friendly customer service
- Kept a clean and organized workspace
- Performed opening and closing duties
- Followed all safety protocols and kept up to date on safety training
Customer Service Representative
Fort Randall Federal Credit Union
Platte, SD
05.2024 - 08.2024
- Maintained security of confidential data
- Assisted customers with account inquiries and transactions.
- Navigated banking software to manage customer accounts efficiently.
Education
Bachelor of Science - Accounting
Southwest Minnesota State University
Marshall, MN 08.2023 - 06.2026
High school or equivalent -
Platte-Geddes High School
Skills
- Patient
- Organized
- Adaptable
- Responsible
- Hard-working
- Motivated
- Time management
Leadership And Involvement
- Volunteer at the nursery at Open Door Assembly, 2025-26
- Dean's List, 08/23, 05/24, 08/24, 05/25, 08/25
- Delight Ministries at SMSU, 2023, 2024
- Platte-Geddes FFA Chapter Sentinel and Vice President, 2021, 2023
- Platte-Geddes Volleyball, 2019-2023
- Platte Geddes Chorus, 2019-2023
Timeline
Customer Service Representative
First Independent Bank
06.2025 - Current
Customer Service Representative
Fort Randall Federal Credit Union
05.2024 - 08.2024
Cashier
Hy-Vee Fast and Fresh
11.2023 - 04.2026
Bachelor of Science - Accounting
Southwest Minnesota State University
08.2023 - 06.2026
High school or equivalent -
Platte-Geddes High School