Maria Ramirez
Long Beach,CA
Summary
Seeking a position that will challenge my skills and allow me to flourish and contribute positibely to the patients and clinic alike.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM and Salesforce systems paired with outstanding active listening and multitasking abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Molinahealthcare
Long Beach
12.2017 - 02.2026
- Responded to customer calls and emails in a timely manner.
- Provided accurate information about plan benefits and coverage options.
- Collaborated with healthcare teams to address member issues effectively.
- Documented customer interactions in the company's CRM system.
- Educated members on using online tools for managing their accounts.
- Resolved billing discrepancies by coordinating with the finance department.
- Maintained compliance with company policies and state regulations during interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Medical Assistant
Teresa Bondoc Md
Long Beach, CA
10.2015 - 12.2017
- Assisted with patient check-in and verification processes.
- Maintained organized medical records and ensured accuracy of information.
- Prepared examination rooms and ensured cleanliness and readiness for patients.
- Scheduled appointments and managed patient inquiries efficiently.
- Collaborated with healthcare team to enhance patient care strategies.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Organized charts, documents and supplies to maintain team productivity.
- Registered new patients into practice management software program accurately entering demographic information.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
Medical Assistant
Dr. Montalvan
Long Beach, CA
09.2012 - 12.2013
- Perform authorizations
- Verify patient insurance
- Conduct EKG testing
- Urinalysis
- Collect specimen for lab testing
- Gather patient history and vital signs
- Answer phones and direct calls appropriately
- Supported physicians during examinations by providing necessary instruments.
- Educated patients on treatment plans and medication instructions.
- Scheduled appointments and managed patient inquiries efficiently.
- Collaborated with healthcare team to enhance patient care strategies.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Administrative Assistant
Mich Services
Wilmington, CA
01.2008 - 04.2011
- Provide excellent customer service
- Handle all clients phone calls
- Manage patron payments for services offered
- Answer client questions or concerns.
- Managed daily office operations and maintained organized filing systems.
- Coordinated schedules and arranged appointments for team members.
- Handled incoming communications through phone, email, and in-person inquiries.
- Supported inventory management by tracking supplies and placing orders as needed.
- Maintained confidentiality while handling sensitive information and documents.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
Cashier
Pupuseria Salvadorena
Long Beach, CA
07.2008 - 02.2009
- Maintain a balanced cash register
- Handle large volumes of cash
- Verify credit card transaction
- Ensure customer order accuracy
- Provide an excellent dining experience
- Observe and enforce all health code regulations.
Volunteer MA
YMCA
San Pedro, CA
07.2012
- Prepare and clear children for summer camp
- Perform wellness checks
- Obtain temperatures
- Collect patient medical history
- Record vital signs.
Education
Medical Assisting program -
Wyotech
Long Beach, CASkills
- Filing
- Patient
- Reception
- Medical Transcription
- Insurance Verification
- Pcp Changes
- Benefits and coverage verification
- Maintain Immunization Records
- Patient Education
- Chart Documentation
- Exposure HIPAA and OSHA Guidelines and Procedures
- Visual Acuity
- Complete Physical Exam
- Tray preparation/set-ups
- Medication Administration
- Urinalysis
- Strep/Mono Testing
- Throat Cultures
- Immunization
- Electrocardiogram and Mounting
- Appointment scheduling
- Data entry accuracy
- Time management
- Multitasking and organization
- Task prioritization
- Information security
- Microsoft PowerPoint
- Strong teamwork
Certification
- Certified by the The American Red Cross for Cardiopulmonary Resuscitation, Automated External Defibrillator/First Aid
- Venipuncture: Butterfly, Vacutainer, and Syringe Methods
- Electrocardiogram and Mounting
Timeline
Customer Service Representative
Molinahealthcare
12.2017 - 02.2026
Medical Assistant
Teresa Bondoc Md
10.2015 - 12.2017
Medical Assistant
Dr. Montalvan
09.2012 - 12.2013
Volunteer MA
YMCA
07.2012
Cashier
Pupuseria Salvadorena
07.2008 - 02.2009
Administrative Assistant
Mich Services
01.2008 - 04.2011
Medical Assisting program -
Wyotech