Regina Reed
11307 Narrowleaf,IN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
GEICO, Government Employees Insurance
12.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Order Filler
Lowes
10.2021 - 12.2021
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Checked inventory and selected products from specific locations based upon availability.
Program Coordinator
Grays Residential
07.2021 - 10.2021
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Made budgets, paid bills
- Made sure the the patients attended all appointments, got to work and they had staffing when needed.
- Made schedules for the staff.
- Reviewed the notes and records were kept correctly.
- Attended staff meetings
- Did payroll
Project Coordinator
Common Solutions LLC
03.2021 - 07.2021
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Made budgets, paid bills
- Made sure the the patients attended all appointments, got to work and they had staffing when needed.
- Made schedules for the staff.
- Reviewed the notes and records were kept correctly.
- Attended staff meetings
- Did payroll
Clerk
Full Beauty Brands
08.2008 - 03.2021
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Did reports
- Filed paperwork
- Produced high-quality communications for internal and external use.
- Processed documents and materials to disseminate information to appropriate parties.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
Education
High School Diploma -
Emmerich Manual High School
Indianapolis, IN06.1990
Skills
- Order Processing
- Coordination
- Administrative Support
- Customer Relations
- Microsoft Excel
- Microsoft SharePoint
- Calendaring
- Microsoft Windows
- Staff Training
- Microsoft Word
- Report Preparation
- Spreadsheets
- 10-Key
- Credit Card Payment Processing
- Critical Thinking
- Order Fulfillment
- Multi-Line Phone Talent
- Filing
- Research
- Stocking and Replenishing
- Documentation
- Reading Comprehension
- Data Entry
- Supervisor
- Creating Schedules
- Customer Service
- Patient Registration
- Medical Filing
- Payment Collection
- Clinical Data Entry
- Insurance Information Collection
- Forms and Spreadsheet Creation
- Chart Pulling
- Insurance Verification
- Medical History Documentation
- Appointment Scheduling
- Patient Greeting
- Prepare Reports
- Outbound Calling
- Verbal and Writing Communication
Timeline
Customer Service Representative
GEICO, Government Employees Insurance
12.2021 - Current
Order Filler
Lowes
10.2021 - 12.2021
Program Coordinator
Grays Residential
07.2021 - 10.2021
Project Coordinator
Common Solutions LLC
03.2021 - 07.2021
Clerk
Full Beauty Brands
08.2008 - 03.2021
High School Diploma -
Emmerich Manual High School
Similar Profiles
Jessica GreerJessica Greer
Telephone Claims Representative at GEICO, Government Employees InsuranceTelephone Claims Representative at GEICO, Government Employees Insurance
Angela RossAngela Ross
Claims Adjuster at GEICO, Government Employees InsuranceClaims Adjuster at GEICO, Government Employees Insurance
STEVEN MORRISONSTEVEN MORRISON
SALES at GEICO, Government Employees InsuranceSALES at GEICO, Government Employees Insurance
Cardair EvansCardair Evans
Claims Representative at GEICO, Government Employees InsuranceClaims Representative at GEICO, Government Employees Insurance
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T