Ahlyssa Anderson
Converse,TX - Texas
Summary
Customer service expert with extensive experience in issue resolution and dispute management. Proven ability to build strong customer relationships and ensure compliance, leading to improved service quality. Recognized for enhancing customer satisfaction metrics through effective communication and problem-solving skills. Consistently acknowledged as a reliable and diligent employee committed to safety protocols.
Overview
9
9
years of professional experience
Work History
Customer Service Representative/Packer Associate
Kingdom Kratom
San Antonio, Texas
06.2023 - Current
- Delivered outstanding customer support for kratom products and inquiries.
- Processed orders and managed shipping logistics efficiently.
- Resolved customer complaints through effective communication and problem-solving.
- Educated customers on product benefits and usage recommendations.
- Managed chargeback disputes to ensure compliance with company policies.
- Investigated suspicious transactions to detect fraudulent activities.
- Monitored inventory levels and coordinated restocking of popular items.
- Trained new staff on customer service protocols and systems.
- Developed strong customer relationships to encourage repeat business.
- Packaged products accurately and efficiently for distribution to customers.
Fulfillment Expert
Target
San Antonio, TX
11.2022 - 06.2023
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Accepted, processed and quickly filled orders.
- Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Organized boxes or bags and palletized orders based on carrier method.
Back of House Team Member
Chick-fil-A
Converse, TX
07.2022 - 11.2022
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Monitored temperatures of prepared food and cold-storage areas.
- Observed food safety and sanitation protocols to reduce germ spread.
- Packed food, dishes, utensils and accessories for transportation from catering or food preparation establishments to locations designated by customers.
- Learned new menu items and specials to offer suggestions to customers.
- Transferred supplies and equipment between storage and work areas by observing safe lifting standards.
- Labeled and stored raw food and ingredients in appropriate storage rooms, refrigerators and freezers.
- Prepared, cooked and presented food safely and quickly to meet restaurant's standards.
Cashier/Cook
Street Treats
Converse, TX - Texas
05.2022 - 07.2022
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Resolved customer concerns with friendly and knowledgeable service.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Cashier
Michaels Craft Store
Converse, TX - Texas
03.2022 - 07.2022
- Helped customers find specific products, answered questions and offered product advice.
- Helped with purchases and signed customers up for rewards program.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
Team Leader
Whataburger Restaurants L&c
Converse, TX - Texas
06.2020 - 03.2022
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Kept work areas clean, neat, and free of safety hazards to maximize efficiency.
- Delegated daily tasks to team members to optimize group productivity.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Fostered positive employee relationships through communication, training and development coaching.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Conducted inspections of equipment before, during, and after shifts to prevent project delays and resolve issues.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Counted inventory, resolved discrepancies, and completed paperwork to keep system accurate and current.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
Tailor
Moda Tailor
Coconut Creek, FL
03.2017 - 04.2020
- Completed hems of pants and sleeves according to specifications.
- Generated high-quality results quickly and efficiently.
- Adjusted and tailored clothing for proper fit.
- Pressed garments and hung in garment bags for customers.
- Measured customers for size and recorded measurements for use in alterations.
- Constructed and styled garments by hand and by machines.
- Maintained customer expectations with open consultations and frequent communication.
- Repaired garments and corrected construction mistakes by hand-sewing and machine stitching.
- Understood pin arrangements from previous fittings and other professionals to complete changes.
- Conducted fittings with models and customers and pinned garments for planned alterations.
- Completed final fittings before special events.
- Altered clothing to fit individual customers and repaired defective garments.
- Adjusted patterns to fit client requirements.
Education
GED -
GED
03-2026
Skills
- Technologically Efficient
- Customer service and support
- Attention to detail
- Documentation and reporting
- Issue resolution
- Team collaboration
- Problem solving
- Staff training and coaching
- Quality improvement
- Basic mathematics
- Fraud detection and dispute management
Timeline
Customer Service Representative/Packer Associate
Kingdom Kratom
06.2023 - Current
Fulfillment Expert
Target
11.2022 - 06.2023
Back of House Team Member
Chick-fil-A
07.2022 - 11.2022
Cashier/Cook
Street Treats
05.2022 - 07.2022
Cashier
Michaels Craft Store
03.2022 - 07.2022
Team Leader
Whataburger Restaurants L&c
06.2020 - 03.2022
Tailor
Moda Tailor
03.2017 - 04.2020
GED -
GED