Brendan Clevenger

• Provided accurate estimates of repair costs, labor times and parts prices to customers.
• Resolved customer complaints in an efficient and courteous manner.
• Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership. Scheduled appointments.
• Sold service packages and any services required on the clients vehicles.
• Kept my customer service score high so the dealership would receive good surveys and public online reviews.
• Experience dealing with insurance/ warranty claims.
• Tracked parts orders out for delivery and potential arrivals.

Picked and palletized auto part orders to be delivered to different cities around Texas. Completed Forklift Safety and Operation Certification. Operated forklifts to load and unload auto parts and other miscellaneous mechanical components from delivery trucks in an efficient and organized manner. Assisted in organizing new warehouse design to maximize space for stock while allowing for high volume traffic zones. Reviewed and edited routes with drivers/ management to ensure more timely reliable routes/ cost efficient daily operation.

Operated vacuum and washdown-pump trucks to maintain portable restrooms located in remote, active drilling sites. Learned to design more reliable routes for service. Helped other employees with finding remote oil drilling sites and scheduling service routes across West Texas.

Assisted with scheduling employee shifts and finding coverage when an employee was unable to make a scheduled shift. Recruited and trained new hires. Evaluated and organized inventory and informed ordering manager when inventory needed to be replenished.