Ahmad Ahmad
Lorton,VA
Summary
Dynamic professional with a proven track record in customer service and POS system operation, honed at companies like Amazon. Excelled in enhancing customer experiences and streamlining payment processes, significantly improving client satisfaction. Skilled in project management and data entry, adept at fostering professional relationships and driving sales trends.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Customer Experience Sales Floor Associate
Amazon
09.2024 - Current
- Communication with customers professionally and proactively to provide product information and advice.
- Asked customers questions to determine, verify and solve common problems.
- Looked for additional ways to expand products to customers by upselling new products and services.
- Suggested operational improvements to enhance quality, improve production times and reduce costs.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
Vinyl Application Specialist
Wrap Beast
03.2022 - 08.2024
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.Devised technical strategies, created system designs and developed presentation materials for applications.
- Coordinated deployments of new software, feature updates and fixes.
- Inspected equipment, assessed functionality, and optimized controls.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Calculated materials and time needed for each job.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
Barista
Kung Fu Tea
09.2021 - 07.2022
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
Associate of Science - Computer Science
Northern Virginia Community College
Alexandria, VA05-2026
Skills
- Sales trends
- POS system operation
- Customer service
- Payment processing
- Project management
- Data entry
Timeline
Customer Experience Sales Floor Associate
Amazon
09.2024 - Current
Vinyl Application Specialist
Wrap Beast
03.2022 - 08.2024
Barista
Kung Fu Tea
09.2021 - 07.2022
Associate of Science - Computer Science
Northern Virginia Community College