Summary
Overview
Work History
Education
Skills
Education and Training
Contact
Volunteer Experience
Timeline
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AHMAD ALHARIRI

Syracuse,NY

Summary

Dedicated Biologist with extensive experience in conducting research, analyzing data, and contributing to scientific knowledge. Proficient in utilizing advanced laboratory techniques, fieldwork methodologies, and data analysis software. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

6
6
years of professional experience

Work History

Customer Service Manager

Middle East Market Regional market
Syracuse
01.2023 - 12.2024
  • Created reports on customer feedback, complaints, and suggestions for management review
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day
  • Provided exceptional customer service to ensure customer satisfaction

Dental Assistant

Jamesville Dental
Syracuse, NY
06.2022 - 09.2022
  • Kept track of treatment information in patient records
  • Kept accurate records of dental treatments provided for each patient's visit
  • Sterilized instruments according to established guidelines and protocols
  • Built loyal patient following and retained return patients by providing empathetic and caring service
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts

Teaching Assistant

Catholic Youth Organization, CYO
Syracuse
06.2019 - 01.2020
  • Organized student performance and enrichment activities to facilitate learning.
  • Collaborated with other faculty members to plan lessons that promote critical thinking skills.
  • Monitored student progress by keeping detailed records of academic performance.

Teacher the new Americans the culture abd language

Education

Bachelor of Science - Biology

Lemoyne College
Syracuse, NY
06-2023

Associate of Science - Mathematical Sciences

Onondaga Community College
Syracuse, NY
06-2021

Skills

  • Complaint resolution
  • Metric tracking
  • Training and mentoring
  • Fluency in English and Arabic-speaking, writing, reading (bilingual)
  • Customer relationship management software (CRM)
  • Conflict management
  • Microsoft outlook, word, and Excel
  • Budgeting and finance

Education and Training

Syracuse, NY,Syracuse, NY

Contact

Syracuse, NY 13208

Volunteer Experience

Islamic Community Services, Volunteer, Syracuse, NY, 2023-04, 2023-10, Take care of the refugees coming to US., Ask for donations for refugees and pick up the donations and take them to the new families coming to the US that need the donations., Cleaning Mosque, Driving truck to pick up the donations.

Timeline

Customer Service Manager

Middle East Market Regional market
01.2023 - 12.2024

Dental Assistant

Jamesville Dental
06.2022 - 09.2022

Teaching Assistant

Catholic Youth Organization, CYO
06.2019 - 01.2020

Bachelor of Science - Biology

Lemoyne College

Associate of Science - Mathematical Sciences

Onondaga Community College
AHMAD ALHARIRI