Ahmad Conteh
Reading,PA
Summary
Dynamic customer service professional with proven conflict resolution skills at Boscov's, enhancing customer loyalty through empathetic complaint resolution. Adept at data entry and active listening, I consistently foster positive client relationships and streamline operations, ensuring high satisfaction rates and efficient service delivery.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Boscov's
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Direct Care Worker
Supportive Concepts
Reading, PA
09.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each patient.
Unloader Associate
Amazon
Philadelphia, PA
03.2020 - 08.2022
- Boosted overall productivity through effective communication with loading dock personnel and truck drivers during the unloading process.
- Collaborated with team members to complete high-volume unloading projects ahead of schedule.
- Prioritized workplace safety by actively participating in ongoing training sessions related to proper lifting techniques, equipment handling, and hazard identification within the warehouse setting.
- Supported warehouse operations with timely completion of additional tasks, such as packing, shipping preparation, or general cleanup when necessary.
- Enhanced warehouse efficiency by consistently unloading shipments in a timely manner.
- Reduced unload time for incoming deliveries by implementing efficient unloading techniques.
Receptionist
Blank Fitness
Jersey City, NJ
10.2018 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
Milton Hershey School
Hershey, PA06.2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Conflict resolution
- Microsoft Excel
- Professional telephone demeanor
- Call center operations
- Computer proficiency
- First Aide Certified (CPR)
Timeline
Direct Care Worker
Supportive Concepts
09.2023 - Current
Unloader Associate
Amazon
03.2020 - 08.2022
Receptionist
Blank Fitness
10.2018 - 12.2019
Customer Service Representative
Boscov's
Milton Hershey School