Ahmad Hejazi
Attleboro Falls,MA
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
5
5
years of post-secondary education
23
23
years of professional experience
Work History
Store Manager
CVS Pharmacy
Attleboro Falls, ME
04.2007 - 09.2024
- Perform essential administrative duties to ensure efficient day-to-day operations.
- Directed daily CVS Pharmacy store operations and front-end workflow.
- Scheduled and coached store associates on customer service standards.
- Managed inventory ordering, stocking, and merchandise presentation.
- Monitored cash handling and register procedures.
- Enforced compliance with pharmacy, safety, and loss prevention policies.
- Reviewed sales floor conditions and corrected service issues.
- Coordinated with pharmacy team on store communication and priorities.
- Trained associates on CVS systems, policies, and procedures.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Reviewed and monitored inventory levels regularly to ensure optimal stock availability for customers. and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Assistant Manager
Boston contractor and developer
Jamaica Plain, Massachusetts
10.2001 - 10.2007
- Managed subcontractors and vendors for Boston contractor and developer projects, enhancing project execution and delivery.
- Oversaw daily schedules for construction crews and field operations, optimizing workflow and resource allocation.
- Coordinated renovations for multiple projects, ensuring timely completion and compliance with specifications.
- Reviewed permits, drawings, and jobsite paperwork for compliance
Education
Bachelor of Science - Electrical Engineering
Northeastern University
Boston, MA 09.1978 - 06.1983
Skills
- Inventory management
- Inventory control
- Merchandise presentation
- Sales transaction management
- Cash handling
- Cash reconciliation
- Store operations
- Work schedule creation
Timeline
Store Manager
CVS Pharmacy
04.2007 - 09.2024
Assistant Manager
Boston contractor and developer
10.2001 - 10.2007
Bachelor of Science - Electrical Engineering
Northeastern University
09.1978 - 06.1983