Ahmad Khoshal Mosazada
Linthicum Heights,MD
Summary
Highly motivated and passionate team worker with a strong understanding of self-discipline, maintaining high standards, and prioritizing work in line with company objectives. Developed excellent communication and interpersonal skills, consistently serving as a positive role model when interacting with customers, clients, and co-workers. Demonstrated expertise as a laptop technician, laptops part changer, and custom gaming PC builder with over 4 years of experience in related fields. Recognized for flexibility, loyalty, and commitment to continuous improvement and development by previous manager. Proactive problem solver who actively seeks ways to increase sales and approaches work with a cost-conscious mindset to save money and boost profits. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
4
4
years of professional experience
Work History
IT Technician
Black & White Computers
Peshawar, Pakistan
02.2023 - 09.2024
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Researched and identified solutions to technical problems.
IT Technical Support Specialist
KPK Enterprises
Peshawar, Pakistan
01.2022 - 02.2023
- Streamlined IT processes for increased efficiency and reduced downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Type.
- Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Tested new software and hardware prior to deployment.
Laptop Repair Technician
Ingro Micro
Peshawar, Pakistan
02.2021 - 12.2021
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Enhanced customer satisfaction by providing efficient laptop repair services and timely solutions.
- Provided training sessions for junior technicians to enhance their skills in laptop diagnostics and repairs.
- Assisted customers in understanding complex technical issues by explaining them in simple, easy-to-understand terms.
- Conducted thorough assessments of damaged laptops to provide accurate estimates for repair costs and timeframes.
- Achieved high success rate in repairing various laptop models through extensive knowledge and hands-on experience.
- Prioritized urgent repairs without compromising on work quality, ensuring minimal disruption to clients'' daily routines.
- Developed custom repair solutions for unique or challenging cases, showcasing adaptability and problem-solving abilities.
- Improved overall company reputation with a consistent track record of quality workmanship and excellent customer service.
- Restored data on computers and office machines.
Education
Mir Ghulam Muhammad Ghubar High School
DIT (Diploma in Information Technology) -
Capital Degree College
03.2024
Skills
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Software configuration
- Network Troubleshooting
- System Administration
- Help Desk Operations
- Data Recovery
References
- Yarkhan Karimi, Supervisor, yarkhankareeme1122@gmail.com
- Khoshal Khan, Supervisor, khoshalkhan576@hotmail.com
Hobbies and Interests
- Studying self-development courses
- Reading
- Volunteering
Languages
English
Professional Working
Pashto
Native or Bilingual
Dari
Native or Bilingual
Urdu
Professional Working
Timeline
IT Technician
Black & White Computers
02.2023 - 09.2024
IT Technical Support Specialist
KPK Enterprises
01.2022 - 02.2023
Laptop Repair Technician
Ingro Micro
02.2021 - 12.2021
Mir Ghulam Muhammad Ghubar High School
DIT (Diploma in Information Technology) -
Capital Degree College