Hi, I’m
Ahmad Obaid
Anaheim,CA
Summary
Dynamic leader with proven success at Chipotle, where I spearheaded a mentoring program enhancing team performance and customer satisfaction. Expert in operations management and fostering a culture of excellence, I significantly improved business outcomes through strategic planning and a commitment to food safety. Skilled in both financial reporting and inspiring team growth, I deliver exceptional guest experiences.
Overview
7
years of professional experience
1
Certification
Work History
Chipotle
Assistant General Manger
04.2023 - Current
Job overview
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
Five Guys
Shift Leader
01.2020 - 08.2022
Job overview
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Rotana Cafe
Shift Manger
05.2017 - 07.2018
Job overview
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
Universal Technical Institute of Southern CaliforniaLong Beach, CA
No Degree from Mechanical Engineering Technology
05.2026
Amer AliJordan
High School Diploma
09.2021
Skills
- Business operations knowledge
- Operations Management
- Strategic planning skill
- Employee Scheduling
- Team leadership expertise
- Sales Forecasting
- Financial Reporting
- Inventory Control
- Food safety and sanitation
- Sales Coaching
- Business Development
- A friendly, enthusiastic attitude
- Business knowledge (P&L management, food safety, sales-forecasting, staffing… you get the idea)
- Ability to oversee the preparation of safe, delicious food while maintaining a clean, organized restaurant
- The ability to deliver a great guest experience
Certification
State Manger food safety
Languages
Arabic
Full Professional
English
Professional Working
Timeline
Assistant General Manger
Chipotle
04.2023 - Current
Shift Leader
Five Guys
01.2020 - 08.2022
Shift Manger
Rotana Cafe
05.2017 - 07.2018
Universal Technical Institute of Southern California
No Degree from Mechanical Engineering Technology
Amer Ali
High School Diploma
State Manger food safety
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