Ahmad Pittman
Charlotte,NC
Summary
At Humana, I leveraged my problem-solving abilities and customer service expertise to enhance billing accuracy and client satisfaction, significantly reducing disputes. My proactive approach in educating clients about their coverage options and wellness programs led to notable increases in informed decision-making and healthier lifestyle adoption among policyholders. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
2
2
years of professional experience
Work History
Health Insurance Representative
Alorica
06.2022 - 06.2024
- Collaborated with healthcare providers to ensure accurate billing practices, reducing disputes and errors.
- Assisted clients in understanding their coverage options, guiding them towards the most suitable plans for their needs.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
- Enhanced team productivity by providing ongoing training and support to new hires.
- Educated clients on wellness programs offered by the company leading to increased participation in these initiatives promoting healthier lifestyles.
- Maintained strict confidentiality while handling sensitive personal data complying with HIPAA regulations.
- Managed high call volume while maintaining exceptional customer service standards, leading to positive feedback from clients.
- Achieved high levels of customer satisfaction through prompt resolution of escalated issues by liaising with relevant departments effectively.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Monitored changes in health insurance laws and regulations to verify continuous compliance.
Education
High School Diploma -
Penn Foster College
Scranton, PA02.2022
Timeline
Health Insurance Representative
Alorica
06.2022 - 06.2024
High School Diploma -
Penn Foster College