Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Brownlee

Richmond,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Health Insurance Representative

TTEC
, Remote
09.2023 - 07.2024
  • Assisted customers with inquiries about health insurance policies and coverage options.
  • Provided guidance to customers regarding eligibility criteria for various health plans.
  • Maintained accurate records of customer interactions, including policy details and payment history.
  • Maintained accurate documentation of all activities related to the collection and analysis of health data.
  • Reviewed reinsurance contracts and provided expert analysis to ensure accuracy of information.

Customer Service Representative

Amazon
, Remote
06.2022 - 09.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Reviewed discrepancies in data received and identified potential issues or errors.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.

Claims Analyst

Teleperformance
, Hybrid Remote
04.2020 - 06.2022
  • Reviewed customer claims, identified discrepancies and determined appropriate course of action.
  • Conducted investigations to gather evidence in support of claims resolution.
  • Assessed medical records for coverage eligibility and benefit accuracy.
  • Verified documents to ensure accuracy of information provided by customers.
  • Ensured compliance with federal and state regulations governing insurance industry operations.
  • Developed and implemented HIPAA policies and procedures.

Education

John Marshall High School
Richmond, VA
06-2014

Skills

  • Policy Interpretation
  • Strong interpersonal skills
  • Time management proficiency
  • Documentation and Recordkeeping
  • Conflict resolution techniques
  • Attention to Detail
  • Proofreading
  • Verifying data accuracy

Timeline

Health Insurance Representative

TTEC
09.2023 - 07.2024

Customer Service Representative

Amazon
06.2022 - 09.2023

Claims Analyst

Teleperformance
04.2020 - 06.2022

John Marshall High School

Similar Profiles

CREATE PROFILE
Christina Brownlee